Notices of Violations issued by CTA's enforcement officers
Statistics
| 2024-2025 (year to date) | 2023-2024 | 2022-2023 | 2021-2022 | 2020-2021 | |
|---|---|---|---|---|---|
| Notice of Violation – with Administrative Monetary PenaltyNote 1 | 38 | 75 | 34 | 11 | 6 |
| Notice of Violation – with Warning Note 2 | 0 | 0 | 0 | 0 | 2 |
| Total amount of Administrative Monetary Penalties Note 1 | $1,020,910 | $1,343,430 | $725,380 | $253,975 | $54,500 |
List of Notices of Violations
This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.
Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.
| Regulated entity | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| London Air Services Ltd. |
(A) On or about February 26, 2022, London Air Services Ltd. operated an international passenger charter without first obtaining the required charter permit or instead providing prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. |
2022-06-28 |
Monetary penalty $1,500 |
| Flair Airlines Ltd. |
(A) On or about April 27, 2022, Flair Airlines Ltd. advertised the price of an air service on the website flyflair.com without including in the advertisement the name and amount of each tax, fee or charge relating to the air service that is a third party charge, thereby contravening paragraph 28(1)(d) of the APPR. $500.00 (B) On or about April 27, 2022, Flair Airlines Ltd. advertised the price of an air service on the website flyflair.com without including in the advertisement the total price or range of total prices for each optional incidental service offered for which a fee or charge is payable, thereby contravening paragraph 28(1)(e) of the APPR. $500.00 (C) On or about April 27, 2022, Flair Airlines Ltd. advertised the price of an air service on the website flyflair.com without setting out all third party charges under the heading “Taxes, Fees and Charges”, thereby contravening subsection 28(2) of the APPR. $1,000.00 |
2022-05-25 |
Monetary penalty $2,000 |
| Tailwind Air, LLC |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned Enforcement Officer has issued this notice of violation believing Tailwind Air, LLC has committed 12 violations of operating an air service without holding a licence issued under Part II of the Canada Transportation Act, contrary to section 57 of the Canada Transportation Act, SC 1996, c 10 (CTA). |
2022-05-19 |
Monetary penalty $48,000 |
| Jet Select LLC |
(A) On or about October 3, 2021, Jet Select LLC, a non-Canadian air carrier, operated a non-scheduled international service pursuant to paragraph 5(3)(b) of the ATR using an aircraft bearing registration N338JE from Vancouver, Canada (CYVR) to Van Nuys, California, USA (KVNY) without first filing with the Agency, in respect of the service to be provided or being provided, a valid certificate of insurance in the prescribed form set out in Schedule I of the ATR, thereby contravening subsection 8(1) of the Air Transportation Regulations. (B) On or about October 13, 2021, Jet Select LLC, a non-Canadian air carrier, operated a non-scheduled international service pursuant to paragraph 5(3)(b) of the ATR using an aircraft bearing registration N338JE from Miami, Florida, USA (KOPF) to Toronto, Canada (CYYZ) without first filing with the Agency, in respect of the service to be provided or being provided, a valid certificate of insurance in the prescribed form set out in Schedule I of the ATR, thereby contravening subsection 8(1) of the Air Transportation Regulations. (C) On or about December 27, 2021, Jet Select LLC, a non-Canadian air carrier, operated a non-scheduled international service pursuant to paragraph 5(3)(b) of the ATR using an aircraft bearing registration N338JE from Montreal, Canada (CYUL) to Boca Raton, Florida, USA (KBCT) without first filing with the Agency, in respect of the service to be provided or being provided, a valid certificate of insurance in the prescribed form set out in Schedule I of the ATR, thereby contravening subsection 8(1) of the Air Transportation Regulations. |
2022-04-26 |
Monetary penalty $2,400 |
| WestJet |
(A) On or about January 06, 2022, WestJet failed to provide the reason for the delay, cancellation, or denial of boarding to affected passengers (VZRVNP) thereby contravening paragraph 13(1)a of the Air Passenger Protection Regulations. (B) On or about December 31, 2021, WestJet failed to provide the reason for the delay, cancellation, or denial of boarding to affected passengers (DNMZBO) thereby contravening paragraph 13(1)a of the Air Passenger Protection Regulations. (C) On or about January 09, 2022, WestJet failed to provide the reason for the delay, cancellation, or denial of boarding to affected passengers (SWDSYE) thereby contravening paragraph 13(1)a of the Air Passenger Protection Regulations. (D) On or about January 08, 2022, WestJet failed to provide the reason for the delay, cancellation, or denial of boarding to affected passengers (QQOSEB) thereby contravening paragraph 13(1)a of the Air Passenger Protection Regulations. (E) On or about January 09, 2022, WestJet failed to provide the reason for the delay, cancellation, or denial of boarding to affected passengers (FEIRAL) thereby contravening paragraph 13(1)a of the Air Passenger Protection Regulations. (F) On or about December 31, 2022, WestJet failed to provide the reason for the delay, cancellation, or denial of boarding to affected passengers (GHWIFS) thereby contravening paragraph 13(1)a of the Air Passenger Protection Regulations. (G) On or about December 31, 2021, WestJet failed to provide the reason for the delay, cancellation, or denial of boarding to affected passengers (APIDDX) thereby contravening paragraph 13(1)a of the Air Passenger Protection Regulations. (H) On or about January 06, 2022, WestJet failed to provide the reason for the delay, cancellation, or denial of boarding to affected passengers (XRGPYM) thereby contravening paragraph 13(1)a of the Air Passenger Protection Regulations. |
2022-04-11 |
Monetary penalty $20,000 |
| Sea to Sky Air, Inc. carrying on business as Flying Zebra |
(A) On or about May 27, 2021, Sea to Sky Air, Inc. carrying on business as Flying Zebra operated an air service using an aircraft bearing registration N245PE from Toronto, Canada (CYYZ) to Hyannis, MA, USA (KHYA) without holding a licence issued under Part II of the Canada Transportation Act thereby contravening section 57 of the Canada Transportation Act. ($4,000) (B) On or about May 28, 2021, Sea to Sky Air, Inc. carrying on business as Flying Zebra operated an air service using an aircraft bearing registration N245PE from East Hampton, NY, USA (KHTO) to Toronto, Canada (CYYZ) without holding a licence issued under Part II of the Canada Transportation Act thereby contravening section 57 of the Canada Transportation Act. ($4,000) (C) On or about June 5, 2021, Sea to Sky Air, Inc. carrying on business as Flying Zebra operated an air service using an aircraft bearing registration N245PE from Toronto, Canada (CYYZ) to Hyannis, MA, USA (KHYA) without holding a licence issued under Part II of the Canada Transportation Act thereby contravening section 57 of the Canada Transportation Act. ($4,000) (D) On or about June 6, 2021, Sea to Sky Air, Inc. carrying on business as Flying Zebra operated an air service using an aircraft bearing registration N245PE from Fredericton, Canada (CYFC) to Teterboro, NJ, USA (KTEB) without holding a licence issued under Part II of the Canada Transportation Act thereby contravening section 57 of the Canada Transportation Act. ($4,000) (E) On or about June 15, 2021, Sea to Sky Air, Inc. carrying on business as Flying Zebra operated an air service using an aircraft bearing registration N408FZ from White Plains, NY, USA (KHPN) to Fredericton, Canada (CYFC) via Montreal, Canada (CYUL) without holding a licence issued under Part II of the Canada Transportation Act thereby contravening section 57 of the Canada Transportation Act. ($4,000) |
2022-04-11 |
Monetary penalty $10,000 |
| Partner Jet Inc. |
(A) On or about April 26, 2021, Partner Jet Inc. operated an international passenger charter without first obtaining the required charter permit or instead providing prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. |
2022-03-30 |
Monetary penalty $1,000 |
| Chartright Air Inc |
(A) On or about November 15, 2021, Chartright Air Inc. operated an international passenger charter, using an aircraft bearing registration C-FFBE from Toronto, Ontario (CYYZ) to Providenciales, Turks and Caicos (MBPV) without first obtaining the required charter permit or instead providing prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. (B) On or about November 19, 2021, Chartright Air Inc. operated an international passenger charter, using an aircraft bearing registration C-FGCV from Hamilton, Bermuda (TXKF) to Toronto, Canada (CYYZ) without first obtaining the required charter permit or instead providing prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. (C) On or about November 26, 2021, Chartright Air Inc. operated an international passenger charter, using an aircraft bearing registration C-GWPB from Toronto, Canada (CYYZ) to Grand Cayman, Cayman Islands (MWCR) without first obtaining the required charter permit or instead providing prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. (D) On or about November 26, 2021, Chartright Air Inc. operated an international passenger charter, using an aircraft bearing registration C-GWPB from Grand Cayman, Cayman Islands (MWCR) to Toronto, Canada (CYYZ) without first obtaining the required charter permit or instead providing prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. |
2022-03-29 |
Monetary penalty $4,000 |
| Qatar Airways Group |
(A) On or about January 28, 2022, Qatar Airways Group (Q.C.S.C.) advertised the price of an air service on the website www.qatarairways.com without setting out all third party charges under the heading “Taxes, Fees and Charges”, thereby contravening subsection 28(2) of the APPR. (B) On or about January 28, 2022, Qatar Airways Group (Q.C.S.C.) made reference to an air transportation charge in an advertisement on the website www.qatarairways.com without setting the charge out under the heading “Air Transportation Charges”, thereby contravening subsection 28(3) of the APPR. (C) On or about January 28, 2022, Qatar Airways Group (Q.C.S.C.) provided information in an advertisement in a manner that could interfere with the ability of anyone to readily determine the total price that must be paid for an optional incidental service on the website www.qatarairways.com, thereby contravening section 29 of the APPR. |
2022-03-01 |
Monetary penalty $2,000 |
| Rider Express Transportation Corp. |
(A) On or about November 10, 2021, Rider Express Transportation Corp. did not have published on its website a list of the routes on which each type of buses are operated, thereby contravening a requirement imposed by the Agency in Decision No. 26-AT-MV-2021, which was issued pursuant to subsection 172(2) of the Canada Transportation Act. (B) On or about November 24, 2021, Rider Express Transportation Corp. failed to provide reasonable assistance at the request of an enforcement officer, thereby contravening subsection 178(5) of the Canada Transportation Act. |
2022-03-01 |
Monetary penalty $11,250 |