Enforcement actions taken by the CTA’s enforcement officers

Statistics

  2024-2025 (year to date) 2023-2024 2022-2023 2021-2022 2020-2021
Notice of Violation – with Administrative Monetary PenaltyNote 1 10 75 33 11 6
Notice of Violation – with Warning Note 2 0 0 0 0 2
Total number of violationsNote 1 17 642 643 831 23
Cautionary Notice 9 185 9 56 49
Total number of potential violations found in Cautionary Notices above 64 1409 16 265 162
Total amount of Administrative Monetary Penalties Note 1 $314,500 $1,343,930 $725,380 $253,975 $54,500

List of enforcement actions

This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.

Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.

Displaying 141 - 150 of 520 actions.
Regulated entity Contravention Date of Issuance Penalty
Swoop Inc.
  1. On or about the 7th day of July, 2019, at or near the Fort Lauderdale International Airport (KFLL), during a schedule irregularity within Swoop's control, Swoop did not present the passenger with the four options set out in rule 90(C) 2. of its International / Transborder Tariff thereby violating subsection 110(4) of the Air Transportation Regulations. .
  2. On or about the 7th day of July, 2019, at or near the Fort Lauderdale International Airport (KFLL), during a schedule irregularity within Swoop's control, Swoop did not present the passenger with the four options set out in rule 90(C) 2. of its International / Transborder Tariff thereby violating subsection 110(4) of the Air Transportation Regulations.
  3. On or about the 4th day of July, 2019, at or near the Hamilton International Airport (CYHM), during a schedule irregularity within Swoop's control, Swoop did not present the passenger with the four options set out in rule 90(C) 2. of its International / Transborder Tariff thereby violating subsection 110(4) of the Air Transportation Regulations.
  4. On or about 7th day of July, 2019, at or near the Winnipeg James Armstrong Richardson International Airport (CYWG), Swoop failed to re-route the passenger in the same class of service to the destination named on the ticket (Edmonton International Airport - CYEG), or applicable portion thereof, on the transportation services of another transportation provider within a reasonable amount of time without requiring additional payment from the passenger contrary to rule 90(C) 2.(c) of its domestic tariff thereby violating subsection 67(3) of the Canada Transportation Act.
  5. On or about the 7th day of July, 2019, at or near the Winnipeg James Armstrong Richardson International Airport (CYWG), Swoop during a schedule irregularity within Swoop's control, Swoop did not present the passenger with the four options set out in rule 90(C) 2. of its domestic Tariff thereby violating subsection 67(3) of the Canada Transportation Act.
  6. On or about the 7th day of July, 2019, at or near the Winnipeg James Armstrong Richardson International Airport (CYWG), Swoop during a schedule irregularity within Swoop's control, Swoop did not present the passenger with the four options set out in rule 90(C) 2. of its domestic Tariff thereby violating subsection 67(3) of the Canada Transportation Act.
  7. On or about the 7th day of July, 2019, at or near the Edmonton International Airport (CYEG), Swoop during a schedule irregularity within Swoop's control, Swoop did not present the passenger with the four options set out in rule 90(C) 2. of its domestic Tariff thereby violating subsection 67(3) of the Canada Transportation Act.
 2019-12-18 Monetary penalty
$19,250
Société Air France, carrying on business as Air France

(A) On or about October 29, 2019, Société Air France, carrying on business as Air France, made reference to an air transportation charge in the booking system found on the web site airfrance.ca/en and did not set out the charge under the heading “Air Transportation Charge”, thereby contravening subsection 28(3) of the Air Air Passenger Protection Regulations. .

Administrative Monetary Penalty: $600

(B) On or about October 29, 2019, Société Air France, carrying on business as Air France, set out an air transportation charge in the booking system found on the web site airfrance.ca/en as if it were a third party charge, thereby contravening section 30 of the Air Passenger Protection Regulations. .

Administrative Monetary Penalty: $600

 2019-11-22 Monetary penalty
$1,200
Delta Air Lines, Inc. - Notice of Violation withdrawn

Note : this Notice of Violation was withdrawn on February 24, 2021.

Date of revision : February 24, 2021

 2019-11-08 $0
United Airlines, Inc.

(A) On or about September 11, 2019 at Halifax Stanfield International Airport, United Airlines, Inc. operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at self-service machines, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. .

Administrative Monetary Penalty: $2500

(B) On or about September 11, 2019 at Halifax Stanfield International Airport, United Airlines, Inc. operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at Boarding Gates no.46, for flight no.UA4149 and no. 56 for flight no.UA1866, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. .

Administrative Monetary Penalty: $2500

(C) On or about September 11, 2019 at Calgary International Airport, United Airlines, Inc. operated a flight from Calgary, Alberta, Canada without displaying in a visible manner at self-service machine, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. .

Administrative Monetary Penalty: $2500

(D) On or about September 11, 2019 at Calgary International Airport, United Airlines, Inc. operated a flight from Calgary, Alberta, Canada without displaying in a visible manner at Boarding Gate no.E84 for flight no.UA312, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. .

Administrative Monetary Penalty: $2500

 2019-11-08 Monetary penalty
$10,000
Air Transat A.T.

(A) On or about July 29, 2019, when flight TSC309 was delayed on the tarmac at the Rome – Fiumicino Leonardo da Vinci International Airport, Air Transat A.T. Inc did not provide passengers with food, free of charge, in reasonable quantities, taking into account the length of the delay, the time of day and the location of the airport, contravening paragraph 8(1)d) of the Air Passenger Protection Regulations DORS/2019-150.

 2019-10-25 Monetary penalty
$2,500
WestJet

A) On or about July 22, 2019 at Halifax Stanfield International Airport, WestJet; operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at Self-Service Machine, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

B) On or about July 23, 2019 at Halifax Stanfield International Airport, WestJet operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at Boarding Gate no.27, for flight no.WS285, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

C) On or about July 23, 2019 at Calgary International Airport, WestJet operated a flight from Calgary, Alberta, Canada  without displaying in a visible manner at Self-Service Machine, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

D) On or about July 25, 2019 at Calgary International Airport, WestJet operated a flight from Calgary, Alberta, Canada without displaying in a visible manner at Boarding Gates no.C70 for flight no.WS234 and no.C71 for flight no. WS218, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

E) On or about July 29, 2019 at Edmonton International Airport, WestJet operated a flight from Edmonton, Alberta, Canada without displaying in a visible manner at Boarding Gates no.49G flight no.WS3348, no.54 flight no. WS204, no.58 flight no.WS165, and no.49H flight no.WS3121, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

F) On or about August 07, 2019 at Québec City Jean Lesage International Airport, WestJet operated a flight from Québec City, Québec, Canada  without displaying in a visible manner at Self-Service Machine, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

G) On or about August 07, 2019 at Québec City Jean Lesage International Airport, WestJet operated a flight from Québec City, Québec, Canada  without displaying in a visible manner at Check-In Desk, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

 2019-08-27 Monetary penalty
$17,500
Air Canada

(A) On or about July 22, 2019 at Halifax Stanfield International Airport, Air Canada operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at Self-Service Machines, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

(B) On or about July 23, 2019 at Halifax Stanfield International Airport, Air Canada operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at Boarding Gates no.14, for flight no.AC8876 and no. 2 for flight no.AC7758, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

(C) On or about July 23, 2019 at Calgary International Airport, Air Canada operated a flight from Calgary, Alberta, Canada; without displaying in a visible manner at Self-Service Machines, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

(D) On or about July 30, 2019 at Edmonton International Airport, Air Canada operated a flight from Edmonton, Alberta, Canada without displaying in a visible manner at Boarding Gates no.68 for flight no.AC358 and no.50 for flight no. AC241, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

(E) On or about August 7, 2019 at Québec City Jean Lesage International Airport, Air Canada operated a flight from Québec City, Québec, Canada; without displaying in a visible manner at Self-Service Machines, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

 2019-08-27 Monetary penalty
$12,500
Porter Airlines Inc.

Note : the Transportation Appeal Tribunal of Canada dismissed the penalty of $2,500 assessed against Porter Airlines Inc. in relation to the contravention respecting the operation of a flight out of the Halifax Stanfield International Airport on or about July 22, 2019.

Date of revision : April 29, 2021

A) On or about August 7, 2019 at Québec City Jean Lesage International Airport (CYQB), Porter Airlines Inc. operated a flight from Québec City Airport, Québec, Canada without displaying in a visible manner at check-in counter a notice containing the following text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

B) On or about August 7, 2019 at Québec City Jean Lesage International Airport (CYQB) Porter Airlines Inc. operated a flight from Québec City Airport, Québec, Canada without displaying in a visible manner at a boarding gate a notice containing the following text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

 2019-08-27 Monetary penalty
$5,000
Air Transat A.T. Inc.

Note : the violations dated July 23, 2019 and August 7, 2019 were withdrawn.

Date of revision : May 06, 2021

A) On or about July 25, 2019 at Calgary International Airport, Air Transat A.T. Inc. operated a flight from Calgary, Alberta, Canada without displaying in a visible manner at Boarding Gate no. B32, for flight no. TS125, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

 2019-08-27 Monetary penalty
$2,500
Avemex S.A. DE C.V. - Notice of Violation withdrawn

Note : this Notice of Violation was withdrawn on May 6, 2021.

Date of revision : May 6, 2021

 2019-07-02 $0

Related pages

Compliance monitoring and enforcement

Enforcement actions and types of violations