Enforcement actions taken by the CTA’s enforcement officers
Statistics
List of enforcement actions
This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.
Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.
| Regulated entity | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| Central Mountain Air Ltd. |
RE: Warning for violation of paragraph 67(1)(a) of the Canada Transportation Act Results of a recent compliance verification conducted at Vancouver Airport South Terminal on March 8, 2019, by a designated enforcement officer of the Canadian Transportation Agency indicate that Central Mountain Air Ltd. is in contravention of the following section of the Canada Transportation Act: Paragraph 67(1)(a) – Tariffs to be made public. |
2019-03-11 | Formal warning |
| Powell River Airport |
Warning for violations pursuant to the Personnel Training for the Assistance of Persons with Disabilities Regulations Results of a recent periodic facility inspection conducted on March 7, 2019, by a designated enforcement officer of the Canadian Transportation Agency indicate that Powell River Airport is in contravention of the sections 8 and 11 of the Personnel Training for the Assistance of Persons with Disabilities Regulations |
2019-03-11 | Formal warning |
| Lufthansa |
Results of a compliance verification conducted by a designated enforcement officer of the Canadian Transportation Agency indicate that Deutsche Lufthansa Aktiengesellschaft (Lufthansa German Airlines) is in contravention of paragraph 135.8(1)(b) and subsection 135.8(3) of the Air Transportation Regulations. This compliance verification relates to an advertisement on the website theweathernetwork.com and the booking engine on the website lufthansa.com/ca/en. |
2019-03-07 | Formal warning |
| Air China Limited |
(A) On or about September 20, 2018, Air China advertised the price of an air service on its website airchina.ca without setting out all third party charges under the heading "Taxes, fees and Charges" thereby contravening subsection 135.8(2) of the Air Transportation Regulations. |
2019-03-07 |
Monetary penalty $2,500 |
| Deutsche Lufthansa Aktiengesellschaft (Lufthansa German Airlines) |
(A) On or about December 12, 2018, Lufthansa German Airlines advertised the price of an air service on its Canadian website lufthansa.com/ca without setting out all third party charges under the heading "Taxes, fees and Charges" thereby contravening subsection 135.8(2) of the Air Transportation Regulations. Administrative Monetary Penalty: $2500 (B) On or about December 12, 2018, Lufthansa German Airlines set out an air transportation charge in an advertisement on its Canadian website lufthansa.com/ca as if it were a third party charge thereby contravening section 135.91 of the Air Transportation Regulations. Administrative Monetary Penalty: $2500 |
2019-03-06 |
Monetary penalty $5,000 |
| British Airways Plc |
(A) On or about October 18 2018, British Airways Plc. violated:
|
2019-03-05 |
Monetary penalty $5,000 |
| British Airways Plc |
Results of a compliance verification conducted by a designated enforcement officer of the Canadian Transportation Agency indicate that British Airways Plc is in contravention of subsection 135.8(3) of the Air Transportation Regulations. This compliance verification relates to information found on the web site britishairways.com/en-ca. |
2019-03-04 | Formal warning |
| Frontier Airlines, Inc. |
Results of a compliance verification conducted by a designated enforcement officer of the Canadian Transportation Agency indicate that Frontier Airlines, Inc. is in contravention of paragraphs 135.8(1)(a) and 135.8(1)(e), section 135.91 and subsections 135.8(2) and 135.8(3) of the Air Transportation Regulations. This compliance verification relates to information found on the website flyfrontier.com. |
2019-02-22 | Formal warning |
| Air Canada |
Results of an investigation conducted by a designated enforcement officer, Ontario Region of the Canadian Transportation Agency (Agency) indicate that Air Canada has violated subsection 67(3) of the Canada Transportation Act in that it failed to provide a passenger with a meal voucher to be used in the terminal or with the on board café, at the time that Air Canada had incurred a flight delay of greater than four hours, re: flight AC103 on February 4, 2018. According to Air Canada's domestic tariff CTA(A) No. 3, Rule 80(C)(5), Air Canada should have distributed food vouchers to passengers after a four-hour delay. |
2019-01-31 | Formal warning |
| JA Douglas McCurdy Sydney Airport |
Results of recent periodic facility inspection conducted on December 10, 2018, by a designated enforcement officer of the Canadian Transportation Agency indicate that the JA Douglas McCurdy Sydney Airport is in contravention of sections 8 and 9 of the Personnel Training for the Assistance of Persons with Disabilities Regulations. |
2019-01-16 | Formal warning |