Enforcement actions taken by the CTA’s enforcement officers

Statistics

  2024-2025 (year to date) 2023-2024 2022-2023 2021-2022 2020-2021
Notice of Violation – with Administrative Monetary PenaltyNote 1 17 75 33 11 6
Notice of Violation – with Warning Note 2 0 0 0 0 2
Total amount of Administrative Monetary Penalties Note 1 $457,700 $1,343,930 $725,380 $253,975 $54,500

List of enforcement actions

This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.

Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.

Displaying 91 - 100 of 233 actions.
Regulated entity Contravention Date of Issuance Penalty
Swoop Inc.

(1) On or about March 24, 2023, Swoop Inc. failed to make available, in simple, clear and concise language, on a digital platform that Swoop Inc. uses to sell tickets (www.flyswoop.com), the terms and conditions referred to in paragraph 5(1)(a) of the Air Passenger Protection Regulations, specifically information on alternative travel arrangements or refunds to a passenger affected by delay, cancellation or denial of boarding when the delay, cancellation or denial of boarding is outside carrier control, thereby contravening subsection 5(2) of those Regulations.

(2) On or about March 24, 2023, Swoop Inc. failed to provide, in simple, clear and concise language, on a digital platform that Swoop Inc. uses to sell tickets (www.flyswoop.com), information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations.

(3) On or about March 24, 2022, Swoop Inc. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations, on a digital platform that Swoop Inc. uses to sell tickets (www.flyswoop.com), thereby contravening that subsection of the Regulations.

2023-04-13 Monetary penalty
$7,500
WestJet

Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing WestJet has committed 24 violations of not providing a passenger with a written confirmation of the benefit that the carrier has offered, and that the passenger has accepted, in exchange for the passenger to willingly give up their seat before the flight departs in accordance with subsection 15(1) of the Air Passenger Protection Regulations, contrary to subsection 15(3) of those Regulations.

These contraventions occurred on or about February 4, 2023.

2023-04-11 Monetary penalty
$5,280
United Airlines, Inc.

(A) On or about March 10, 2023, at or near Toronto Pearson International Airport (CYYZ), United Airlines, Inc. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number UA5634, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations.

2023-03-31 Monetary penalty
$2,500
Air Transat A.T. Inc.

(1) On or about August 9, 2022, Air Transat A.T. Inc. failed to make available, in simple, clear and concise language, on a document on which the itinerary of passenger (BUI8IG) appears, the terms and conditions of carriage referred to in subsection 5(1) of the Air Passenger Protection Regulations, thereby contravening subsection 5(2) of the APPR.

(2) On or about August 9, 2022, Air Transat A.T. Inc. failed to provide, in simple, clear and concise language, on a document on which the itinerary of passenger (BUI8IG) appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations.

(3) On or about August 9, 2022, Air Transat A.T. Inc. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations, on a document on which the itinerary of passenger (BUI8IG) appears, thereby contravening that subsection of the Regulations.

(4) On or about August 10, 2022, Air Transat A.T. Inc. failed to make available, in simple, clear and concise language, on a document on which the itinerary of passenger (G443FJ) appears, the terms and conditions of carriage referred to in subsection 5(1) of the Air Passenger Protection Regulations, thereby contravening subsection 5(2) of those Regulations.

(5) On or about August 10, 2022, Air Transat A.T. Inc. failed to provide, in simple, clear and concise language, on a document on which the itinerary of passenger (G443FJ) appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations.

(6) On or about August 10, 2022, Air Transat A.T. Inc. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations, on a document on which the itinerary of passenger (G443FJ) appears, thereby contravening that subsection of the Regulations.

(7) On or about August 10, 2022, Air Transat A.T. Inc. failed to make available, in simple, clear and concise language, on a document on which the itinerary of passenger (P21BJX) appears, the terms and conditions of carriage referred to in subsection 5(1) of the Air Passenger Protection Regulations, thereby contravening subsection 5(2) of those Regulations.

(8) On or about August 10, 2022, Air Transat A.T. Inc. failed to provide, in simple, clear and concise language, on a document on which the itinerary of passenger (P21BJX) appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations.

(9) On or about August 10, 2022, Air Transat A.T. Inc. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations, on a document on which the itinerary of passenger (P21BJX) appears, thereby contravening that subsection of the Regulations.

(10) On or about August 10, 2022, Air Transat A.T. Inc. failed to make available, in simple, clear and concise language, on a document on which the itinerary of passenger (G15T4U or 89UWPN) appears, the terms and conditions of carriage referred to in subsection 5(1) of the Air Passenger Protection Regulations, thereby contravening subsection 5(2) of those Regulations.

(11) On or about August 10, 2022, Air Transat A.T. Inc. failed to provide, in simple, clear and concise language, on a document on which the itinerary of passenger (G15T4U or 89UWPN) appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations.

(12) On or about August 10, 2022, Air Transat A.T. Inc. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations, on a document on which the itinerary of passenger (G15T4U or 89UWPN) appears, thereby contravening that subsection of the Regulations.

(13) On or about August 10, 2022, Air Transat A.T. Inc. failed to make available, in simple, clear and concise language, on a document on which the itinerary of passenger (ZQI5DM) appears, the terms and conditions of carriage referred to in subsection 5(1) of the Air Passenger Protection Regulations, thereby contravening subsection 5(2) of those Regulations.

(14) On or about August 10, 2022, Air Transat A.T. Inc. failed to provide, in simple, clear and concise language, on a document on which the itinerary of passenger (ZQI5DM) appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations.

(15) On or about August 10, 2022, Air Transat A.T. Inc. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations, on a document on which the itinerary of passenger (ZQI5DM) appears, thereby contravening that subsection of the Regulations.

2023-03-27 Monetary penalty
$41,250
Aéroports de Montréal

(1) On or about March 15, 2023, Aéroports de Montréal failed to identify by tactile and Braille signage, the designated area for service dogs to relieve themselves located in the Public area of the terminal (Multi-Level parking lot, Arrivals level), thereby contravening paragraph 227(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations.

(2) On or about March 15, 2023, Aéroports de Montréal failed to identify by tactile and Braille signage, the designated area for service dogs to relieve themselves located in the Domestic area of the terminal, thereby contravening paragraph 227(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations.

(3) On or about March 15, 2023, Aéroports de Montréal failed to identify by tactile and Braille signage, the designated area for service dogs to relieve themselves located in the International area of the terminal, thereby contravening paragraph 227(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations.

(4) On or about March 15, 2023, Aéroports de Montréal failed to identify by tactile and Braille signage, the designated area for service dogs to relieve themselves located in the Transborder area of the terminal, thereby contravening paragraph 227(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations.

2023-03-23 Monetary penalty
$36,000
Jet Aviation Flight Services, Inc.

(A) On or about May 31, 2022, Jet Aviation Flight Services, Inc., a non-Canadian air carrier, operated a non-scheduled international service pursuant to paragraph 5(3)(b) of the ATR using an aircraft bearing registration N950X from San Francisco, California, USA (KSFO) to Toronto, Canada (CYYZ) without first filing with the Agency, in respect of the service to be provided or being provided, a valid certificate of insurance in the prescribed form set out in Schedule I of the ATR, thereby contravening subsection 8(1) of the Air Transportation Regulations.

(B) On or about June 2, 2022, Jet Aviation Flight Services, Inc., a non-Canadian air carrier, operated a non-scheduled international service pursuant to paragraph 5(3)(b) of the ATR using an aircraft bearing registration N950X from Toronto, Canada (CYYZ) to San Francisco, California, USA (KSFO) without first filing with the Agency, in respect of the service to be provided or being provided, a valid certificate of insurance in the prescribed form set out in Schedule I of the ATR, thereby contravening subsection 8(1) of the Air Transportation Regulations.

2023-03-07 Monetary penalty
$2,600
Calgary Airport Authority

(1) On or about February 23, 2023, Calgary Airport Authority failed to have a designated area for service dogs to relieve themselves that is identified by tactile and Braille signage, specifically the designated relief area located Pre-security: Adjacent to Door 1 on the Arrivals level, thereby contravening paragraph 227(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR).

(2) On or about February 23, 2023, Calgary Airport Authority failed to have a designated area for service dogs to relieve themselves that is identified by tactile and Braille signage, specifically the designated relief area located Pre-security: Adjacent to Door 17 on the Arrivals level, thereby contravening paragraph 227(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR).

(3) On or about February 23, 2023, Calgary Airport Authority failed to have a designated area for service dogs to relieve themselves that is identified by tactile and Braille signage, specifically the designated relief area located Post-security in Concourse D, thereby contravening paragraph 227(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR).

(4) On or about February 23, 2023, Calgary Airport Authority failed to have a designated area for service dogs to relieve themselves that is identified by tactile and Braille signage, specifically the designated relief area located Post-security in Concourse E, thereby contravening paragraph 227(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR).

2023-03-03 Monetary penalty
$44,000
Air Transat A.T. Inc.

Pursuant to section 180 of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), the undersigned Enforcement Officer has issued this notice of violation believing Air Transat A.T. Inc. has committed 14 violations of not providing passengers affected by a delay the reason for the delaying using the available communication method for which passengers should have been able to indicate a preference, including a method that is compatible with adaptive technologies intended to assist persons with disabilities, contrary to subsection 13(5) of the Air Passenger Protection Regulations (APPR).

These contraventions occurred between August 8, 2022 and August 30, 2022.

2023-03-03 Monetary penalty
$38,500
WestJet

On or about November 30, 2022, in a terminal of Edmonton International Airport, the software components of its automated self-service kiosks available for public use, that are owned, operated or controlled by WestJet, failed to meet the requirements set out in clauses 4 and 6 of the National Standard of Canada CAN/CSA-B651.2-07 (R2017), thereby contravening subsection 11(1) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR).

2023-02-21 Monetary penalty
$30,000
Greater Toronto Airports Authority

(1) On or about February 8, 2023, Greater Toronto Airports Authority failed to have a designated area for service dogs to relieve themselves that is identified by tactile and Braille signage, specifically the designated relief area located in Terminal 1 (International – Located on the Arrival Transfer level near International gates), thereby contravening paragraph 227(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR).

(2) On or about February 8, 2023, Greater Toronto Airports Authority failed to have a designated area for service dogs to relieve themselves that is identified by tactile and Braille signage, specifically the designated relief area located in Terminal 3 (Transborder – by gate A9), thereby contravening paragraph 227(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR).

(3) On or about February 8, 2023, Greater Toronto Airports Authority failed to have a signage that indicates the direction to follow in order to access a designated relief area for service dogs, specifically the designated relief area located in Terminal 1, International departures zone (Located on the Arrival Transfer level near International gates), thereby contravening subsection 227(2) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR).

2023-02-16 Monetary penalty
$36,000