Horizon Air Industries, Inc.

(1) On or about December 22, 2023, at Vancouver International Airport (YVR), Horizon Air Industries, Inc. failed to provide the passengers, by means of an audible announcement, with information regarding the reason for the delay for flight number QX2244, the compensation to which they may be entitled to for inconvenience, the standards of treatment for passengers, and the recourse available against the carrier, including their recourse to the Agency, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations.