Enforcement actions taken by the CTA’s enforcement officers
Statistics
| 2024-2025 (year to date) | 2023-2024 | 2022-2023 | 2021-2022 | 2020-2021 | |
|---|---|---|---|---|---|
| Notice of Violation - with Administrative Monetary PenaltyNote 1 | 4 | 75 | 33 | 11 | 6 |
| Notice of Violation – with Warning Note 2 | 0 | 0 | 0 | 0 | 2 |
| Total number of violationsNote 1 | 5 | 642 | 643 | 831 | 23 |
| Cautionary Notice | 3 | 185 | 9 | 56 | 49 |
| Total number of potential violations found in Cautionary Notices above | 27 | 1409 | 16 | 265 | 162 |
| Total amount of Administrative Monetary Penalties Note 1 | $102,500 | $1,343,930 | $725,380 | $253,975 | $54,500 |
List of enforcement actions
This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.
Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.
| Regulated entity | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| Air Transat A.T. Inc. |
(1) On or about August 9, 2022, Air Transat A.T. Inc. failed to make available, in simple, clear and concise language, on a document on which the itinerary of passenger (BUI8IG) appears, the terms and conditions of carriage referred to in subsection 5(1) of the Air Passenger Protection Regulations, thereby contravening subsection 5(2) of the APPR. (2) On or about August 9, 2022, Air Transat A.T. Inc. failed to provide, in simple, clear and concise language, on a document on which the itinerary of passenger (BUI8IG) appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations. (3) On or about August 9, 2022, Air Transat A.T. Inc. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations, on a document on which the itinerary of passenger (BUI8IG) appears, thereby contravening that subsection of the Regulations. (4) On or about August 10, 2022, Air Transat A.T. Inc. failed to make available, in simple, clear and concise language, on a document on which the itinerary of passenger (G443FJ) appears, the terms and conditions of carriage referred to in subsection 5(1) of the Air Passenger Protection Regulations, thereby contravening subsection 5(2) of those Regulations. (5) On or about August 10, 2022, Air Transat A.T. Inc. failed to provide, in simple, clear and concise language, on a document on which the itinerary of passenger (G443FJ) appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations. (6) On or about August 10, 2022, Air Transat A.T. Inc. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations, on a document on which the itinerary of passenger (G443FJ) appears, thereby contravening that subsection of the Regulations. (7) On or about August 10, 2022, Air Transat A.T. Inc. failed to make available, in simple, clear and concise language, on a document on which the itinerary of passenger (P21BJX) appears, the terms and conditions of carriage referred to in subsection 5(1) of the Air Passenger Protection Regulations, thereby contravening subsection 5(2) of those Regulations. (8) On or about August 10, 2022, Air Transat A.T. Inc. failed to provide, in simple, clear and concise language, on a document on which the itinerary of passenger (P21BJX) appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations. (9) On or about August 10, 2022, Air Transat A.T. Inc. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations, on a document on which the itinerary of passenger (P21BJX) appears, thereby contravening that subsection of the Regulations. (10) On or about August 10, 2022, Air Transat A.T. Inc. failed to make available, in simple, clear and concise language, on a document on which the itinerary of passenger (G15T4U or 89UWPN) appears, the terms and conditions of carriage referred to in subsection 5(1) of the Air Passenger Protection Regulations, thereby contravening subsection 5(2) of those Regulations. (11) On or about August 10, 2022, Air Transat A.T. Inc. failed to provide, in simple, clear and concise language, on a document on which the itinerary of passenger (G15T4U or 89UWPN) appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations. (12) On or about August 10, 2022, Air Transat A.T. Inc. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations, on a document on which the itinerary of passenger (G15T4U or 89UWPN) appears, thereby contravening that subsection of the Regulations. (13) On or about August 10, 2022, Air Transat A.T. Inc. failed to make available, in simple, clear and concise language, on a document on which the itinerary of passenger (ZQI5DM) appears, the terms and conditions of carriage referred to in subsection 5(1) of the Air Passenger Protection Regulations, thereby contravening subsection 5(2) of those Regulations. (14) On or about August 10, 2022, Air Transat A.T. Inc. failed to provide, in simple, clear and concise language, on a document on which the itinerary of passenger (ZQI5DM) appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations. (15) On or about August 10, 2022, Air Transat A.T. Inc. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations, on a document on which the itinerary of passenger (ZQI5DM) appears, thereby contravening that subsection of the Regulations. |
2023-03-27 |
Monetary penalty $41,250 |
| Aéroports de Montréal |
(1) On or about March 15, 2023, Aéroports de Montréal failed to identify by tactile and Braille signage, the designated area for service dogs to relieve themselves located in the Public area of the terminal (Multi-Level parking lot, Arrivals level), thereby contravening paragraph 227(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations. (2) On or about March 15, 2023, Aéroports de Montréal failed to identify by tactile and Braille signage, the designated area for service dogs to relieve themselves located in the Domestic area of the terminal, thereby contravening paragraph 227(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations. (3) On or about March 15, 2023, Aéroports de Montréal failed to identify by tactile and Braille signage, the designated area for service dogs to relieve themselves located in the International area of the terminal, thereby contravening paragraph 227(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations. (4) On or about March 15, 2023, Aéroports de Montréal failed to identify by tactile and Braille signage, the designated area for service dogs to relieve themselves located in the Transborder area of the terminal, thereby contravening paragraph 227(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations. |
2023-03-23 |
Monetary penalty $36,000 |
| Jet Aviation Flight Services, Inc. |
(A) On or about May 31, 2022, Jet Aviation Flight Services, Inc., a non-Canadian air carrier, operated a non-scheduled international service pursuant to paragraph 5(3)(b) of the ATR using an aircraft bearing registration N950X from San Francisco, California, USA (KSFO) to Toronto, Canada (CYYZ) without first filing with the Agency, in respect of the service to be provided or being provided, a valid certificate of insurance in the prescribed form set out in Schedule I of the ATR, thereby contravening subsection 8(1) of the Air Transportation Regulations. (B) On or about June 2, 2022, Jet Aviation Flight Services, Inc., a non-Canadian air carrier, operated a non-scheduled international service pursuant to paragraph 5(3)(b) of the ATR using an aircraft bearing registration N950X from Toronto, Canada (CYYZ) to San Francisco, California, USA (KSFO) without first filing with the Agency, in respect of the service to be provided or being provided, a valid certificate of insurance in the prescribed form set out in Schedule I of the ATR, thereby contravening subsection 8(1) of the Air Transportation Regulations. |
2023-03-07 |
Monetary penalty $2,600 |
| Calgary Airport Authority |
(1) On or about February 23, 2023, Calgary Airport Authority failed to have a designated area for service dogs to relieve themselves that is identified by tactile and Braille signage, specifically the designated relief area located Pre-security: Adjacent to Door 1 on the Arrivals level, thereby contravening paragraph 227(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). (2) On or about February 23, 2023, Calgary Airport Authority failed to have a designated area for service dogs to relieve themselves that is identified by tactile and Braille signage, specifically the designated relief area located Pre-security: Adjacent to Door 17 on the Arrivals level, thereby contravening paragraph 227(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). (3) On or about February 23, 2023, Calgary Airport Authority failed to have a designated area for service dogs to relieve themselves that is identified by tactile and Braille signage, specifically the designated relief area located Post-security in Concourse D, thereby contravening paragraph 227(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). (4) On or about February 23, 2023, Calgary Airport Authority failed to have a designated area for service dogs to relieve themselves that is identified by tactile and Braille signage, specifically the designated relief area located Post-security in Concourse E, thereby contravening paragraph 227(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). |
2023-03-03 |
Monetary penalty $44,000 |
| Air Transat A.T. Inc. |
Pursuant to section 180 of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), the undersigned Enforcement Officer has issued this notice of violation believing Air Transat A.T. Inc. has committed 14 violations of not providing passengers affected by a delay the reason for the delaying using the available communication method for which passengers should have been able to indicate a preference, including a method that is compatible with adaptive technologies intended to assist persons with disabilities, contrary to subsection 13(5) of the Air Passenger Protection Regulations (APPR). These contraventions occurred between August 8, 2022 and August 30, 2022. |
2023-03-03 |
Monetary penalty $38,500 |
| WestJet |
On or about November 30, 2022, in a terminal of Edmonton International Airport, the software components of its automated self-service kiosks available for public use, that are owned, operated or controlled by WestJet, failed to meet the requirements set out in clauses 4 and 6 of the National Standard of Canada CAN/CSA-B651.2-07 (R2017), thereby contravening subsection 11(1) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). |
2023-02-21 |
Monetary penalty $30,000 |
| Greater Toronto Airports Authority |
(1) On or about February 8, 2023, Greater Toronto Airports Authority failed to have a designated area for service dogs to relieve themselves that is identified by tactile and Braille signage, specifically the designated relief area located in Terminal 1 (International – Located on the Arrival Transfer level near International gates), thereby contravening paragraph 227(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). (2) On or about February 8, 2023, Greater Toronto Airports Authority failed to have a designated area for service dogs to relieve themselves that is identified by tactile and Braille signage, specifically the designated relief area located in Terminal 3 (Transborder – by gate A9), thereby contravening paragraph 227(1)(a) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). (3) On or about February 8, 2023, Greater Toronto Airports Authority failed to have a signage that indicates the direction to follow in order to access a designated relief area for service dogs, specifically the designated relief area located in Terminal 1, International departures zone (Located on the Arrival Transfer level near International gates), thereby contravening subsection 227(2) of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). |
2023-02-16 |
Monetary penalty $36,000 |
| Sunwing Airlines Inc. |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned Enforcement Officer has issued this notice of violation believing Sunwing Airlines Inc. has committed 32 violations of failing to provide the reason for a delay of flight to affected passengers, contrary to paragraph 13(1)(a) of the Air Passenger Protection Regulations (APPR) and 4 violations of failing to communicate status updates to passengers every 30 minutes when their flight was delayed and a new departure time was not set, contrary to subsection 13(2) of the Air Passenger Protection Regulations (APPR). These contraventions occurred between December 16, 2022 and January 1, 2023. |
2023-02-14 |
Monetary penalty $126,000 |
| WestJet |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing WestJet has committed 122 violations of not providing the prescribed compensation requested by a passenger or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, contrary to subsection 19(4) of the Air Passenger Protection Regulations (APPR). These contraventions occurred between July 4, 2022 and January 7, 2023. |
2023-02-09 |
Monetary penalty $112,800 |
| 9736140 Canada Inc. (Pascan Aviation) |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 as amended (CTA), the undersigned Enforcement Officer has issued this notice of violation, believing 9736140 Canada Inc. (Pascan Aviation) , has committed 22 violations of not providing the prescribed compensation requested by a passenger or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, thereby contravening subsection 19(4) of the Air Passenger Protection Regulations. These contraventions occurred between May 22, 2022 and November 4, 2023. |
2023-02-03 |
Monetary penalty $4,840 |