Porter Airlines (Canada) Limited

(1) On or about September 8, 2024, Porter Airlines (Canada) Limited, at Toronto Pearson International Airport, failed to accept a service dog for transportation and permit the animal to accompany the person on board, on the request of a person with a disability thereby contravening subsection 51(1) of the Accessible Transportation for Persons with Disabilities Regulations.

(2) On or about September 8, 2024, Porter Airlines (Canada) Limited, failed to provide to a person with a disability on flight PD403, any passenger seat adjacent to their passenger seat that is needed to provide sufficient floor space for their service dog, if because of the size of the service dog, the passenger seat of the person with a disability does not provide sufficient floor space for the service dog to lie down at the person’s feet in a manner that ensures the safety and well-being of the dog and the person, thereby contravening subsection 51(4) of the Accessible Transportation for Persons with Disabilities Regulations.

(3) On or about September 8, 2024, Porter Airlines (Canada) Limited, at Toronto Pearson International Airport, refused to transport a person with a disability on flight PD403, and did not show that transporting the person would impose an undue hardship on it, thereby contravening subsection 60(1) of the Accessible Transportation for Persons with Disabilities Regulations.