Sunwing Airlines Inc.

Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned Enforcement Officer has issued this notice of violation believing Sunwing Airlines Inc. has committed 32 violations of failing to provide the reason for a delay of flight to affected passengers, contrary to paragraph 13(1)(a) of the Air Passenger Protection Regulations (APPR) and 4 violations of failing to communicate status updates to passengers every 30 minutes when their flight was delayed and a new departure time was not set, contrary to subsection 13(2) of the Air Passenger Protection Regulations (APPR).

These contraventions occurred between December 16, 2022 and January 1, 2023.