Sunwing Airlines Inc.
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned Enforcement Officer has issued this notice of violation believing Sunwing Airlines Inc. has committed 32 violations of failing to provide the reason for a delay of flight to affected passengers, contrary to paragraph 13(1)(a) of the Air Passenger Protection Regulations (APPR) and 4 violations of failing to communicate status updates to passengers every 30 minutes when their flight was delayed and a new departure time was not set, contrary to subsection 13(2) of the Air Passenger Protection Regulations (APPR).
These contraventions occurred between December 16, 2022 and January 1, 2023.
Date of Issuance
Tuesday, February 14, 2023