Swoop Inc.
Contravention
(1) On or about March 24, 2023, Swoop Inc. failed to make available, in simple, clear and concise language, on a digital platform that Swoop Inc. uses to sell tickets (www.flyswoop.com), the terms and conditions referred to in paragraph 5(1)(a) of the Air Passenger Protection Regulations, specifically information on alternative travel arrangements or refunds to a passenger affected by delay, cancellation or denial of boarding when the delay, cancellation or denial of boarding is outside carrier control, thereby contravening subsection 5(2) of those Regulations.
(2) On or about March 24, 2023, Swoop Inc. failed to provide, in simple, clear and concise language, on a digital platform that Swoop Inc. uses to sell tickets (www.flyswoop.com), information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations.
(3) On or about March 24, 2022, Swoop Inc. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations, on a digital platform that Swoop Inc. uses to sell tickets (www.flyswoop.com), thereby contravening that subsection of the Regulations.