United Airlines, Inc
Contravention
(A) On or about April 26, 2024, United Airlines, Inc. failed to make available, in simple, clear and concise language, on a document on which the itinerary of passenger appears, the terms and conditions referred to in subsection 5(1) of the Air Passenger Protection Regulations (APPR), thereby contravening subsection 5(2) of the APPR.
(B) On or about April 26, 2024, United Airlines, Inc. failed to provide, in simple, clear and concise language, on a document on which the itinerary of passenger appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations.
(C) On or about April 26, 2024 and January 14, 15 and 22, 2025 United Airlines, Inc. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations (APPR), on a document on which the itinerary of passengers appears, thereby contravening that subsection of the APPR.