Results of an investigation initiated on December 19, 2017 by a designated enforcement officer of the Canadian Transportation Agency indicate that WestJet made public statements contrary to and resulting in a contravention of subsection 18(b) of the Air Transportation Regulations.

Such public statements, to passengers, were made in relation to scheduled flights being cancelled due to apparent airport closures in but not limited to the areas of Santa Clara, Cuba and Turks and Caicos Islands when in fact the airports in question were in an open status.

Date of Issuance

Tuesday, September 11, 2018


Formal warning