Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing WestJet has committed 122 violations of not providing the prescribed compensation requested by a passenger or an explanation as to why compensation is not payable, within 30 days after the day on which it received the request, contrary to subsection 19(4) of the Air Passenger Protection Regulations (APPR).

These contraventions occurred between July 4, 2022 and January 7, 2023.

Date of Issuance

Thursday, February 9, 2023


Monetary penalty