Provincial and territorial government authorities (dealing with consumer matters including travel)

Newfoundland and Labrador

Consumer Affairs Officer
Department of Government Services and Lands
P.O. Box 8700
2nd Floor, West Block
St. John's NL
A1B 4J6 Tel.: 709-729-2600
Fax: 709-729-3205 Web site:

Prince Edward Island

Department of Consumer and Corporate Services
P.O. Box 2000
95 Rochford St.
4th Floor, Shaw Building
Charlottetown PE
C1A 7N8 Tel.: 902-368-5653
Fax: 902-368-5283

Nova Scotia

Service Nova Scotia & Municipal Relations
Mail Room, 8 South, Maritime Centre
1505 Barrington Street
Halifax, NS
B3J 3K5Tel.: 902-424-5200
Fax: 902-424-0720

New Brunswick

Department of Justice - Consumer Affairs Branch
Provincial Government
670 King Street
Fredericton NB
E3B 5H1 Tel.: 506-453-2659
Fax: 506-444-4494 E-mail:


Office de la protection du consommateur
Gouvernement du Québec
400, boulevard Jean-Lesage, bureau 450
Québec QC
G1K 8W4 Tel.: 1-888-672-2556 Web site:


The Travel Industry Council of Ontario (TICO)
2700 Matheson Blvd. East
Suite 402, West Tower
Mississauga ON
L4W 4V9 Tel.: 905-624-6241/Toll-free: 1-888-451-TICO
Fax: 905-624-8631 Web site:


Consumer and Corporate Affairs
Consumers' Bureau
302 - 258 Portage Avenue
Winnipeg MB
R3C 0B6 Tel.: 204-945-3800; 1-800-782-0067 toll-free within Manitoba
Fax: 204-945-0728 E-mail :
Web site:


Saskatchewan Justice
Consumer Protection Branch
1919 Saskatchewan Drive, 5th floor
Regina SK
S4P 3V7 Tel.: 306-787-5550; 1-888-374-4636 toll-free number in Saskatchewan
Fax: 306-787-9779 E-mail :
Web site:


Alberta Government Services
3rd Floor, 10155 - 102nd Street
Edmonton AB
T5J 4L4 Tel.: 780-427-4088; 1-877-427-4088 toll-free number in Alberta only
Fax: 780-422-9106 E-mail :
Web site:

British Columbia

Business Practices and Consumer Protection Authority
The Travel Assurance Fund
PO Box 9244
Victoria, BC
V8W 9J2Tel.: 604-320-1667; Toll-free number: 1-888-564-9963
Fax.: 250-920-7181E-mail:
Web site:


Department of Community Services
Consumer and Safety Services
Yukon Government
P.O. Box 2703
Whitehorse YT
Y1A 2C6 Tel.: 867-667-5111
Fax: 867-667-3609 E-mail:
Web site:

Northwest Territories

Senior Policy Advisor
Community Operations
Municipal and Community Affairs
#600 5201-50th Avenue
Yellowknife NT
X1A 3S9 Tel.: 867-873-7125
Fax: 867-873-0152 E-mail:
Web site:
N.B.: The Office handles consumer complaints by attempting to mediate disputes between the consumer and business (regardless of the nature of the business).


Department of Justice
Territorial Government
Postal Bag 800
Iqaluit NT
X0A 0H0 Tel.: 867-975-6200
Fax: 867-975-6215

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