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MP3Transportation Service Providers Covered by the Accessible Transportation for Persons with Disabilities Regulations: A Guide
Table of contents
1. Introduction
The Accessible Transportation for Persons with Disabilities Regulations (ATPDR) provide a set of clear, consistent and specific accessibility requirements for transportation service providers. The regulations cover many parts of the travel experience, including services, equipment, facilities, communications, training, and security and border screening.
The ATPDR apply to large carriers and terminals in modes of transport under federal jurisdiction – all air services, as well as most rail, bus, and ferry services that transport passengers across provincial or international borders – as well as the Canada Border Services Agency and the Canadian Air Transport Security Authority. Many ATPDR requirements apply only to Canadian transportation service providers, while some apply to both Canadian and foreign transportation service providers.
The requirements are broken into 5 parts:
Part 1: Communication and personnel training
- This part sets out requirements for communicating with persons with disabilities, including information that has to be published, the obligation to provide alternative formats, and specific requirements for telephone communication, websites, public announcements and automated self-service kiosks.
- This part also sets out requirements for training personnel who interact with persons with disabilities, including what the training must cover, depending on the type of disability-related assistance provided.
Part 2: Service requirements for carriers
- This part sets out the services that carriers must provide to persons with disabilities; when advance notice, documents and information from persons with disabilities may be required; and other conditions applicable to the services.
Part 3: Technical requirements for carriers
- This part sets out technical requirements that carriers must follow to make sure aircraft, trains, ferries and busses are accessible to persons with disabilities.
- The requirements cover a wide range of equipment and facilities, such as lifts, ramps, aisles, seats, washrooms, tactile row markers, display boards, on-board entertainment systems and relief areas for service dogs.
- The requirements are divided into four Divisions: Division 1 applies to air carriers; Division 2 applies to rail carriers; Division 3 applies to marine carriers; and Division 4 applies to bus carriers.
Part 4: Requirements (service and technical) for terminal operators
- This part sets out requirements for terminal operators, divided into two Divisions.
- Division 1 sets out the services that terminal operators must provide to persons with disabilities, including communication and assistance.
- Division 2 sets out technical requirements that terminal operators must follow to make sure their facilities are accessible to persons with disabilities. This includes lifts, ramps, stairs, seats, and relief areas for service dogs.
Part 5: Requirements for CATSA and CBSA
- This part sets out the services that CATSA and CBSA must provide to persons with disabilities, including services during screening and assistance during the border clearance process. It also sets out specific signage requirements.
This guide highlights which parts of the ATPDR apply to various types of transportation service providers and when there are exceptions.
For more information and guidance about accessible travel and the CTA's dispute resolution services, please contact us at info@otc-cta.gc.ca.
This is not a legal document. The explanations and definitions it provides are for general guidance purposes only. Obligations related to the Application of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR) can be found in the ATPDR. In case of differences between this guide and legislation or regulations, the legislation and regulations prevail.
Nothing in the Regulations or this Guide is to be construed as
- limiting the duty to accommodate under the Canadian Human Rights Act or any other Act of Parliament; or
- requiring any person to do anything that jeopardizes security, public health or public safety.
2. Requirements for Large Canadian Air Carriers
Large Canadian air carriers are those that meet the definition of "Canadian" in the Canada Transportation Act (section 55), have transported at least 1 million passengers each year for the two preceding calendar years, and operate within Canada and/or between Canada and another country. This includes, for example, airlines like Air Canada and WestJet. Large Canadian air carriers must follow certain requirements in Part 1, 2 and 3 of the ATPDR.
Part 1 – Requirements Applicable to Transportation Service Providers
Large Canadian air carriers must follow all sections in Part 1 of the ATPDR.
Part 2 – Service Requirements Applicable to Carriers
Large Canadian air carriers must provide the services set out in Part 2 of the ATPDR, with certain exceptions outlined below. They must provide these services for all flights that depart from or arrive at a point in Canada, including those that are within Canada and those that are part of an itinerary with flights outside Canada.
When more than one air carrier is involved in the transportation on an itinerary, the carrier that issued the ticket to the passenger is the one primarily responsible for ensuring that the service requirements in Part 2 are met.
These requirements also apply to certain charter flights – specifically, flights for which at least one seat is available for resale to the public and at least one of the passengers began their itinerary in Canada.
| Requirements | Exceptions |
|---|---|
|
Section 35 Services to be provided on request |
A carrier does not violate Part 2 when a requested service cannot be provided after departure, or before arrival at a terminal, due to the absence of on-board personnel. |
|
Section 35 (k) Assistance accessing on-board entertainment |
This section does not apply to aircraft with fewer than 30 seats. |
|
Section 35(m) Providing a person with a disability with an on-board wheelchair |
This section does not apply to aircraft with fewer than 30 seats if the aisle width between passenger seats cannot accommodate the on-board wheelchair. |
|
Section 40(1) Duty to transport a mobility device |
A carrier may refuse to transport a mobility device if:
|
|
Sections 50(2), 51(4), 52 Duty to provide additional seating space free of charge |
Carriers are allowed to charge for additional seating for support persons, service dogs, or because of the nature of a disability for travel between Canada and a foreign country. |
Part 3 – Technical Requirements Applicable to Carriers, Division 1
Large Canadian air carriers providing domestic or international service must make sure that all of the aircraft and related facilities that they own, operate or lease meet the technical requirements set out in Part 3, Division 1. Exceptions to the requirements are noted below.
All requirements apply to aircraft the carrier purchased or leased on or after June 25, 2020, or for which the carrier submitted a call for tenders on that date or later. The following are the Part 3 requirements that apply to pre-existing aircraft (those purchased or leased before June 25, 2020):
| Requirements | Application |
|---|---|
|
Sections 69-71 Lift, ramp and stairs requirements |
A carrier must follow the lift, ramp and stairs requirements for pre-existing aircraft, when the equipment is portable and not built into the aircraft. |
|
Sections 72, 73 On-board mandatory wheelchair specifications |
For pre-existing aircraft, a carrier must meet on-board wheelchair requirements, and there must be at least one on-board wheelchair on an aircraft that has a wheelchair-accessible washroom. |
|
Section 76 Passenger safety feature cards |
A carrier must meet the passenger safety feature card requirements for pre-existing aircraft. |
|
Section 81 Personal electronic devices |
Where an on-board entertainment system on a pre-existing aircraft does not offer closed captioning and audio description, the carrier must make personal electronic devices available that meet the specified requirements. |
Carriers must also follow Part 3 requirements when making modifications to a pre-existing aircraft that are not:
- related to a mechanical, electrical or plumbing system;
- made for aesthetic purposes; or
- made for maintenance or repair.
| Requirements | Exceptions |
|---|---|
|
General |
Part 3, Division 1 does not apply for aircraft:
|
|
Modifications to pre-existing aircraft |
A carrier does not have to follow the Part 3 requirements for modifications to a pre-existing aircraft if:
|
|
Section 67 Unavailability of amenity or equipment |
A carrier does not have to follow a Part 3 requirement if an amenity or equipment is not reasonably available for purchase, or the amenity or equipment could not be certified for installation on the aircraft. |
|
Sections 77, 78 Washroom specifications |
A carrier does not have to follow Part 3 standard and wheelchair-accessible washroom requirements for aircraft with only one aisle. |
3. Requirements for large foreign air carriers
Large foreign air carriers are those that do not meet the definition of "Canadian" in the Canada Transportation Act (section 55),have transported at least 1 million passengers each year for the two preceding calendar years, and operate between Canada and another country. This includes, for example, United Airlines, British Airways and Air France. These carriers must provide the services set out in Part 2 of the ATPDR, with certain exceptions, for all flights that depart from or arrive at a point in Canada, including those that are part of an itinerary with flights outside Canada. These carriers must also follow certain requirements in Part 1 of the ATPDR.
Part 1 – Requirements Applicable to Transportation Service Providers
Foreign air carriers must follow section 5(a) concerning information to be published. Specifically, foreign air carriers must publish a notice that they are subject to the ATPDR and stating the provisions that apply to them.
Part 2 – Service Requirements Applicable to Carriers
Foreign air carriers must provide the services set out in Part 2 of the ATPDR, with certain exceptions, for all flights that depart from or arrive at a point in Canada. When more than one air carrier is involved in the transportation on an itinerary, the carrier that issued the ticket to the passenger is the one primarily responsible for ensuring that the service requirements in Part 2 are met.
| Requirements | Exceptions |
|---|---|
|
Section 35 Services to be provided on request |
A carrier does not violate this Part when a requested service cannot be provided after departure or before arrival at a terminal due to the absence of on-board personnel. |
|
Section 35(k) Assistance accessing on-board entertainment |
This section does not apply to aircraft with fewer than 30 seats. |
|
Section 35(m) Providing a person with a disability with an on-board wheelchair |
This section does not apply to aircraft with fewer than 30 seats if the aisle width between passenger seats is not sufficient to accommodate the on-board wheelchair. |
|
Section 40(1) Duty to transport a mobility device |
A carrier may refuse to transport a mobility device if:
|
|
Sections 50(2), 51(4), 52 Duty to provide additional seating space free of charge |
Carriers are allowed to charge for additional seating for support persons, service dogs, or because of the nature of a disability for travel between Canada and a foreign country. |
4. Requirements for domestic rail carriers
Domestic rail carriers operate between three or more provinces/territories, and include rail carriers that also offer service from Canada to another country. VIA Rail Inc. (VIA) is currently the only rail carrier in this category.
Part 1 – Requirements Applicable to Transportation Service Providers
VIA must follow all sections in Part 1 of the ATPDR.
Part 2 – Service Requirements Applicable to Carriers
VIA must provide the services set out in Part 2 of the ATPDR, with certain exceptions.
| Requirements | Exceptions |
|---|---|
|
Section 35 Services to be provided on request |
A carrier does not violate this Part when a requested service cannot be provided after departure or before arrival at a terminal due to the absence of on-board personnel. |
|
Section 40(1) Duty to transport a mobility device |
A carrier may refuse to transport a mobility device if:
|
|
Sections 50(2), 51(4), 52 Duty to provide additional seating space free of charge |
Carriers are allowed to charge for additional seating for support persons, service dogs, or because of the nature of a disability for travel between Canada and a foreign country. |
Part 3 – Technical Requirements Applicable to Carriers, Division 2
VIA must make sure that all of the trains and related facilities that they own, operate or lease meet the technical requirements set out in Part 3, Division 2. Exceptions to the requirements are noted below.
All requirements apply to trains the carrier purchased or leased on or after June 25, 2020, or for which the carrier submitted a call for tenders on that date or later.
The following are requirements that apply to pre-existing trains (those purchased or leased before June 25, 2020):
| Requirements | Application |
|---|---|
|
Sections 90-93, 96 Step-box, lift, ramp and stairs requirements |
A carrier must follow the step box, mandatory step box, lift, ramp requirements for pre-existing trains, when the equipment is portable and not built into the trains. |
|
Sections 97, 98 On-board mandatory wheelchair specifications |
For pre-existing trains, a carrier must meet on-board wheelchair requirements. They must be available in a number that is equal to at least half of the sum of the number of mobility aid spaces and the number of wheelchair-accessible cabins on the trains. |
|
Section 108 Passenger safety feature cards |
A carrier must meet the requirements for passenger safety feature cards on pre-existing trains. |
|
Section 117 Personal electronic devices |
Where an on-board entertainment system on a pre-existing train does not offer closed captioning and audio description, the carrier must make personal electronic devices available that meet the specified requirements. |
Carriers must also follow Part 3 requirements when making modifications to a pre-existing train that are not:
- related to a mechanical, electrical or plumbing system;
- made for aesthetic purposes; or
- made for maintenance or repair.
| Requirements | Exceptions |
|---|---|
|
General |
Part 3 does not apply to trains leased on a short term basis to respond to an emergency or an unforeseen mechanical failure. |
|
Modifications to pre-existing aircraft |
A rail carrier does not have to follow the Part 3 requirements for modifications to a pre-existing train if:
|
5. Requirements for foreign rail carriers
Foreign rail carriers provide a passenger service from another country to three or more provinces/territories in Canada. Amtrak is currently the only rail carrier in this category. This carrier must follow certain requirements in Part 1 and 2 of the ATPDR.
Part 1 – Requirements Applicable to Transportation Service Providers
Amtrak must follow section 5(a) concerning information to be published. Specifically, they must publish a notice that they are subject to the ATPDR and stating the provisions that apply to them.
Part 2 – Service Requirements Applicable to Carriers
Amtrak must provide the services set out in Part 2 of the ATPDR, with certain exceptions.
| Requirements | Exceptions |
|---|---|
|
Section 35 Services to be provided on request |
A carrier does not violate this Part when a requested service cannot be provided after departure or before arrival at a terminal due to the absence of on-board personnel. |
|
Section 40(1) Duty to transport a mobility device |
A carrier may refuse to transport a mobility device if:
|
|
Sections 50(2), 51(4), 52 Duty to provide additional seating space free of charge |
Carriers are allowed to charge for additional seating for support persons, service dogs, or because of the nature of a disability for travel between Canada and a foreign country. |
6. Requirements for domestic ferry operators
Domestic ferry operators transport passengers and offer on-board services between two or more provinces/territories or between Canada and another country on vessels of at least 1,000 gross tonnes. This includes, for example, Marine Atlantic and CTMA Traversier.
Part 1 – Requirements Applicable to Transportation Service Providers
Domestic ferry operators must follow all sections in Part 1 of the ATPDR.
Part 2 – Service Requirements Applicable to Carriers
Domestic ferry operators must provide the services set out in Part 2 of the ATPDR, with certain exceptions.
| Requirements | Exceptions |
|---|---|
|
Section 35 Services to be provided on request |
A carrier does not violate this Part when a requested service cannot be provided after departure or before arrival at a terminal due to the absence of on-board personnel. |
|
Sections 50(2), 51(4), 52 Duty to provide additional seating space free of charge |
Ferry operators are allowed to charge for additional seating for support persons, service dogs, or because of the nature of a disability for travel between Canada and a foreign country. |
|
Section 40(1) Duty to transport a mobility device |
Ferry operators may refuse to transport a person’s mobility aid if the:
|
|
Sections 50(2), 51(4), 52 Duty to provide additional seating space free of charge |
If an operator does not offer assigned seating on a ferry and a person with a disability needs an adjacent seat for a support persons, service dog, or because of the nature of their disability, it is the responsibility of the person with a disability to find that seat. |
|
Section 53 Duty to provide an allergy buffer zone |
If an operator does not offer assigned seating on a ferry, the operator is not required to establish an allergy buffer zone. |
Part 3 – Technical requirements applicable to carriers, Division 3
Domestic ferry operators must make sure that all of the vessels and related facilities that they own, operate or lease meet the technical requirements set out in Part 3, Division 3. Exceptions to the requirements are noted below.
All requirements apply to ferries the operator purchased or leased on or after June 25, 2020, or for which the operator submitted a call for tenders on that date or later. The following are the Part 3 requirements that apply to pre-existing ferries (those purchased or leased before June 25, 2020):
| Requirements | Application |
|---|---|
|
Sections 138, 140, 142 Step-box, ramp, gangway and stairs requirements |
A ferry operator must follow the step box, ramp, gangway and stairs requirements for pre-existing ferries, when the equipment is portable and not built into the ferries. |
|
Sections 143, 144 On-board mandatory wheelchair specifications |
For pre-existing ferries, a ferry operator must meet on-board wheelchair requirements, and at least one must be available on every deck of a ferry that is accessible to a person using a wheelchair. |
|
Section 153 Passenger safety feature cards |
A ferry operator must meet the requirements for passenger safety feature cards on pre-existing ferries. |
|
Section 164 Personal electronic devices |
Where an onboard entertainment system on a pre-existing ferry does not offer closed captioning and audio description, the ferry operator must make personal electronic devices available that meet the specified requirements. |
|
Section 178 Designated relief area |
A ferry on which passengers are travelling for four or more consecutive hours must have a designated relief area. The relief area must be accessible to a person with a disability by a path that is identified by tactile and Braille signage, and cleaned and maintained on a regular basis. |
Ferry operators must also follow Part 3 requirements when making modifications to a pre-existing ferry that are not:
- related to a mechanical, electrical or plumbing system;
- made for aesthetic purposes; or
- made for maintenance or repair.
| Requirements | Exceptions |
|---|---|
|
General |
Part 3, Division 3 does not apply for a ferry leased on a short term basis to respond to an emergency or an unforeseen mechanical failure. |
|
Modifications to pre-existing ferries |
A ferry operator does not have to follow the Part 3 requirements for modifications to a pre-existing ferry if:
|
7. Requirements for foreign ferry operators
Foreign ferry operators transport passengers and offer on-board services for passengers from another country to Canada on vessels of at least 1,000 gross tonnage. These ferry operators must follow certain requirements in Part 1 and 2 of the ATPDR.
Part 1 – Requirements applicable to transportation service providers
Foreign ferry operators must follow section 5(a) concerning information to be published. Specifically, foreign ferry operators must publish a notice that they are subject to the ATPDR and the provisions that apply to them.
Part 2 – Service Requirements Applicable to Carriers
Foreign ferry operators must provide the services set out in Part 2 of the ATPDR, with certain exceptions.
| Requirements | Exceptions |
|---|---|
|
Section 35 Services to be provided on request |
A carrier does not violate this Part when a requested service cannot be provided after departure or before arrival at a terminal due to the absence of on-board personnel. |
|
Section 40(1) Duty to transport a mobility device |
Ferry operators may refuse to transport a person’s mobility aid if the:
|
|
Sections 50(2), 51(4), 52 Duty to provide additional seating space free of charge |
Ferry operators are allowed to charge for additional seating for support persons, service dogs, or because of the nature of a disability for travel between Canada and a foreign country. |
|
Section 50(2), 51(4), 52 Duty to provide additional seating space free of charge |
If an operator does not offer assigned seating on a ferry and a person with a disability needs an adjacent seat for a support persons, service dog, or because of the nature of their disability, it is the responsibility of the person with a disability to find that seat. |
|
Section 53 Duty to provide an allergy buffer zone |
If an operator does not offer assigned seats on a ferry, the operator is not required to establish an allergy buffer zone. |
8. Requirements for domestic bus carriers
Domestic bus carriers provide service between two or more provinces/territories and also from Canada to another country. This includes, for example, for Greyhound and Megabus.
Part 1 – Requirements Applicable to Transportation Service Providers
Domestic bus carriers must follow all sections in Part 1 of the ATPDR.
Part 2 – Service Requirements Applicable to Carriers
Domestic bus carriers must provide the services set out in Part 2 of the ATPDR, with certain exceptions.
| Requirements | Exceptions |
|---|---|
|
General |
Part 2 does not apply to a bus that has fewer than 40 passenger seats. |
|
Section 35 Services to be provided on request |
A carrier does not violate this Part when a requested service cannot be provided after departure or before arrival at a terminal due to the absence of on-board personnel. |
|
Section 40(1) Duty to transport a mobility device |
Carriers may refuse to transport a person’s mobility aid if the:
|
|
Section 50(2), 51(4), 52 Duty to provide additional seating space free of charge |
Carriers are allowed to charge for additional seating for support persons, service dogs, or because of the nature of a disability for travel between Canada and a foreign country. |
Part 3 – Technical Requirements Applicable to Carriers, Division 4
Domestic bus carriers must make sure that all of the buses and related facilities that they own, operate or lease meet the technical requirements set out in Part 3, Division 4. Exceptions to the requirements are noted below.
All requirements apply to buses the carrier purchased or leased on or after June 25, 2020, or for which the carrier submitted a call for tenders on that date or later (exceptions below). The following are the Part 3 requirements that apply to pre-existing buses (those purchased or leased before June 25, 2020):
| Requirements | Exceptions |
|---|---|
|
Sections 188, 189 Lift, ramp and bridge plate requirements |
A carrier must follow the lift, ramp and bridge plate requirements for pre-existing buses, when the equipment is portable and not built into the bus. |
|
Section 199 Passenger safety feature cards |
A carrier must meet the requirements for passenger safety feature cards on pre-existing buses. |
|
Section 205 Personal electronic devices |
Where an onboard entertainment system on a pre-existing bus does not offer closed captioning and audio description, the carrier must make personal electronic devices available. |
Carriers must follow all Part 3 requirements when making modifications to a pre-existing bus that are not:
- related to a mechanical, electrical or plumbing system;
- made for aesthetic purposes; or
- made for maintenance or repair.
| Requirements | Exceptions |
|---|---|
|
General |
Part 3, Division 4 does not apply to a bus that:
|
|
Modifications to pre-existing buses |
A carrier does not have to follow the Part 3 requirements for modifications to a pre-existing bus if:
|
9. Requirements for air terminals (airports)
Airports covered by the ATPDR are those that are located in Ottawa, or a provincial capital, or where at least 200,000 passengers arrived or departed during each of the two preceding calendar years. Operators of these airports (air terminal operators) must follow certain requirements in Parts 1 and 4 of the ATPDR.
Part 1 – Requirements Applicable to Transportation Service Providers
Air terminal operators must follow all sections in Part 1 of the ATPDR.
Part 4 – Requirements Applicable to Terminal Operators
Division 1, Service requirements
Air terminal operators must follow Part 4, Division 1 of the ATPDR if the terminal has, on an average, 10 personnel who work at the terminal, calculated based on the daily average during each of the two preceding calendar years. Exceptions to the requirements are noted below.
| Requirements | Exceptions |
|---|---|
|
Sections 216(1) Assistance for persons with disabilities |
A terminal operator is not required to provide a person with a disability the following services if a carrier is already providing them to the person:
|
Division 2, Technical Requirements
Air terminal operators must make sure that any airport that they own, operate or lease and any related facilities, including any amenities and equipment used in them, meet the requirements of Part 4, Division 2.
Certain requirements also apply when an operator modifies equipment or amenities used in pre-existing terminals (those terminals purchased or leased before June 25, 2020, or for which the operator submitted a call for tenders before that date). Modifications have to meet the following requirements:
| Requirements | Application |
|---|---|
|
Section 222 CSA Requirements |
Accessible design for the built environment standards in CSA B651-18 |
|
Section 226 Seats |
Terminal seating requirements |
|
Section 228 Light rail trains and shuttle buses |
Technical requirements for light-rail trains and shuttle buses that operate between any facilities at a terminal |
|
Section 230 Non-accessible path of travel |
Requirement to ensure that if there is a non-accessible path of travel inside or outside the airport, an accessible alternative is available |
| Requirements | Exceptions |
|---|---|
|
General |
Part 4, Division 2 does not apply to an area or facility of an airport that is:
|
|
Pre-existing terminals Sections 222, 226, 228, 230 |
The following requirements do not apply to pre-existing airport:
|
|
Modifications to a pre-existing terminal |
Part 4 requirements do not apply for modifications to a pre-existing terminal if:
|
10. Requirements for rail terminals
The ATPDR cover rail terminals in Canada that serve VIA Rail Inc. Operators of these terminals must follow certain requirements in Part 1 and 4 of the ATPDR.
Part 1 – Requirements Applicable to Transportation Service Providers
Rail terminal operators must follow all sections in Part 1 of the ATPDR.
Part 4 – Requirements Applicable to Terminal Operators
Division 1, Service Requirements
Rail terminal operators must follow Part 4, Division 1 of the ATPDR if the terminal has, on an average, 10 personnel who work at the terminal, calculated based on the daily average during each of the two preceding calendar years. Exceptions to the requirements are noted below.
| Requirements | Exceptions |
|---|---|
|
Sections 216(1) Assistance for persons with disabilities |
A terminal operator is not required to provide a person with a disability the following services if a carrier is already providing them to the person:
|
Division 2, Technical Requirements
Rail terminal operators must make sure that any terminal that they own, operate or lease and any related facilities, including any amenities and equipment used in them, meet the requirements of Part 4, Division 2.
Certain requirements also apply when an operator modifies equipment or amenities used in pre-existing terminals (those terminals purchased or leased before June 25, 2020, or for which the operator submitted a call for tenders before that date). Modifications have to meet the following requirements:
| Requirements | Application |
|---|---|
|
Section 222 CSA Requirements |
Accessible design for the built environment standards in CSA B651-18 |
|
Section 226 Seats |
Terminal seating requirements |
|
Section 228 Light rail trains and shuttle buses |
Technical requirements for light-rail trains and shuttle buses that operate between any facilities at a terminal |
|
Section 230 Non-accessible path of travel |
Requirement to ensure that if there is a non-accessible path of travel inside or outside the terminal, an accessible alternative is available |
| Requirements | Exceptions |
|---|---|
|
General |
Part 4, Division 2 does not apply to an area or facility of a rail terminal that is:
|
|
Pre-existing terminals Sections 222, 226, 228, 230 |
The following requirements do not apply to pre-existing terminals:
|
|
Modifications to a pre-existing terminal |
Part 4 requirements do not apply for modifications to a pre-existing terminal if:
|
11. Requirements for Ferry Terminals
The ATPDR cover ferry terminals in Canada that serve a ferry operator that transports passengers and offers on-board services between two or more provinces/territories or between Canada and another country on vessels of at least 1,000 gross tonnes. Operators of these terminals must follow certain requirements in Part 1 and 4 of the ATPDR.
Part 1 – Requirements Applicable to Transportation Service Providers
Ferry terminal operators must follow all sections in Part 1 of the ATPDR.
Part 4 – Requirements Applicable to Terminal Operators
Division 1, Service Requirements
Ferry terminal operators must follow Part 4, Division 1 of the ATPDR if the terminal has, on an average, 10 personnel who work at the terminal, calculated based on the daily average during each of the two preceding calendar years. Exceptions to the requirements are noted below.
| Requirements | Exceptions |
|---|---|
|
Sections 216(1) Assistance for persons with disabilities |
A terminal operator is not required to provide a person with a disability the following services if a carrier is already providing them to the person:
|
Division 2, Technical Requirements
Ferry terminal operators must make sure that any terminal that they own, operate or lease and any related facilities, including any amenities and equipment used in them, meet the requirements of Part 4, Division 2.
Certain requirements also apply when an operator modifies equipment or amenities used in pre-existing terminals – those purchased or leased before June 25, 2020, or for which the operator submitted a call for tenders before that date. Modifications have to meet the following requirements:
| Requirements | Application |
|---|---|
|
Section 222 |
Accessible design for the built environment standards in CSA B651-18 |
|
Section 226 Seats |
Terminal seating requirements |
|
Section 228 Light rail trains and shuttle buses |
Technical requirements for light-rail trains and shuttle buses that operate between any facilities at a terminal |
|
Section 230 Non-accessible path of travel |
Requirement to ensure that if there is a non-accessible path of travel inside or outside the terminal, an accessible alternative is available |
| Requirements | Exceptions |
|---|---|
|
General |
Part 4, Division 2 does not apply to an area or facility of a terminal that is:
|
|
Pre-existing terminals Sections 222, 226, 228, 230 |
The following requirements do not apply to pre-existing terminals:
|
|
Modifications to a pre-existing terminal |
Part 4 requirements do not apply to modifications to a pre-existing terminal if:
|
12. Requirements for Bus Terminals
The ATPDR cover bus terminals in Canada that serve a bus carrier that provides a passenger service between two or more provinces/territories and from a point of origin in Canada to a point of destination in a foreign country (for example, Greyhound and Megabus). Operators of these terminals must follow certain requirements in Part 1 and 4 of the ATPDR.
Part 1 – Requirements Applicable to Transportation Service Providers
Ferry terminal operators must follow all sections in Part 1 of the ATPDR.
Part 4 – Requirements Applicable to Terminal Operators
Division 1, Service Requirements
Bus terminal operators must follow Part 4, Division 1 of the ATPDR if the terminal has, on an average, 10 personnel who work at the terminal, calculated based on the daily average during each of the two preceding calendar years. Exceptions to the requirements are noted below.
| Requirements | Exceptions |
|---|---|
|
Sections 216(1) Assistance for persons with disabilities |
A bus terminal operator is not required to provide a person with a disability the following services if a carrier is already providing them to the person:
|
Division 2, Technical Requirements
Bus terminal operators must make sure that any terminal that they own, operate or lease and any related facilities, including any amenities and equipment used in them, meet the requirements of Part 4, Division 2.
Certain requirements also apply when an operator modifies equipment or amenities used in pre-existing terminals (those purchased or leased before June 25, 2020, or for which the operator submitted a call for tenders before that date).
| Requirements | Application |
|---|---|
|
Section 222 CSA Requirements |
Accessible design for the built environment standards in CSA B651-18 |
|
Section 226 Seats |
Terminal seating requirements |
|
Section 228 Light rail trains and shuttle buses |
Technical requirements for light-rail trains and shuttle buses that operate between any facilities at a terminal |
|
Section 230 Non-accessible path of travel |
Requirement to ensure that if there is a non-accessible path of travel inside or outside the terminal, an accessible alternative is available |
| Requirements | Exceptions |
|---|---|
|
General |
Part 4, Division 2 does not apply to an area or facility of a terminal that is:
|
|
Pre-existing terminals Sections 222, 226, 228, 230 |
The following requirements do not apply to pre-existing terminals:
|
|
Modifications to a pre-existing terminal |
Part 4 requirements do not apply to modifications to a pre-existing terminal if:
|
13. Requirements for Cruise Ship Terminals
A cruise ship terminal operator is the owner, operator or lessee of a port that permits the mooring of cruise ships. Cruise ship terminal operators must follow the requirements under paragraph 5(1)(a), subsection 5(2), as well as the requirements under Part 4, Division 2.
Part 4 – Requirements Applicable to Terminal Operators
Division 2, Technical Requirements
Cruise ship terminal operators must make sure that any terminal it owns, operates or leases and any related facilities (including any amenities and equipment used in them), meet the requirements of Part 4, Division 2.
Certain requirements also apply when an operator modifies equipment or amenities used in pre-existing terminals (those purchased or leased before June 25, 2020, or for which the operator submitted a call for tenders before that date). Other than certain exceptions noted below, any modifications have to meet the following requirements:
| Requirements | Application |
|---|---|
|
Section 222 |
Accessible design for the built environment standards in CSA B651-18 |
|
Section 226 Seats |
Terminal seating requirements |
|
Section 228 Light rail trains and shuttle buses |
Technical requirements for light-rail trains and shuttle buses that operate between any facilities at a terminal |
|
Section 230 Non-accessible path of travel |
Requirement to ensure that if there is a non-accessible path of travel inside or outside the terminal, an accessible alternative is available |
| Requirements | Exceptions |
|---|---|
|
General |
Part 4, Division 2 does not apply to an area or facility of a terminal that is:
|
|
Pre-existing terminals Sections 222, 226, 228, 230 |
The following requirements do not apply to pre-existing terminals:
|
|
Modifications to a pre-existing terminal |
Part 4 requirements do not apply to modifications to a pre-existing terminal if:
In these cases, terminal operators are encouraged to make sure the carrier is meeting the curbside assistance requirements. |
14. Requirements for CATSA
Part 1 – Requirements Applicable to Transportation Service Providers
The Canadian Air Transport Security Authority (CATSA) must follow all sections in Part 1 of the ATPDR.
Part 5 – Requirements Applicable to CATSA and CBSA
CATSA must follow the requirements under Part 5 of the ATPDR for the security screening services to be provided to persons with disabilities and the accessibility of signage in areas of a terminal that are used for security screening of travellers.
15. Requirements for CBSA
Part 1 – Requirements Applicable to Transportation Service Providers
Canada Border Services Agency (CBSA) must follow all sections in Part 1 of the ATPDR.
Part 5 – Requirements Applicable to CATSA and CBSA
CBSA must follow the requirements under Part 5 of the ATPDR for the border clearance services to be provided to persons with disabilities and the accessibility of signage in areas of a terminal that are used for border clearance of travellers.
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