Reservation checklist for persons with disabilities: A step-by-step guide for planning your travel

This checklist is for your personal use. It will help you identify your travel needs and can be used as a helpful summary when communicating with your travel agent or travel carrier.

Remember:

  • Advise carrier of the nature of your disability;
  • Obtain written confirmation of services to be provided.

Information you should know about your trip

  • Date of travel
  • File/Locator no.
  • Service provider (carrier)
  • Service provider contact information
  • Departure time
  • Check-in and Boarding Times
  • Arrival time

Accessible services for persons with disabilities

1) Curbside assistance

  • provided by terminal
  • Provided by carrier
  • Specify where the curbside zone is, how to obtain the assistance, when to request it, and when to arrive at the terminal to obtain the assistance:

Date confirmed:

More information:


2) Information in alternative format on

  • itinerary
  • rates
  • disability-related services:

Alternative formats:

  • electronic
  • large print
  • Braille

Date confirmed:

More information:


3) Seating that meets your needs

  • moveable aisle arm rest
  • moveable arm rest between seats
  • near entrance
  • additional leg room
  • near washroom
  • next to support person
  • additional adjacent seating (for support person, service dog or you because of your disability)
  • other:

Date confirmed:

More information:


4) Cabin on train or ferry

  • wheelchair-accessible
  • adjacent to another wheelchair-accessible cabin
  • adjacent to wheelchair-accessible washroom (or can be reached using an accessible path or on same deck of the ferry)
  • near to wheelchair-accessible shower

Date confirmed:

More information:


5) Accommodation for a severe allergy

  • advise carrier of the type of allergy and symptoms
  • provide additional information or documents required by carrier
  • buffer zone
  • pre-boarding to clean seating area
  • cleaning supplies provided by :
    • carrier
    • passenger
  • allergy medications in carry-on luggage (with prescriptions)

Does the carrier require additional information or documents (e.g. medical certificate)?

  • yes
  • no

If yes, specify:

Date confirmed:

More information:


6) Support Person

Is information or documentation (e.g. medical certificate) required by the carrier?

  • yes
  • no

If yes, specify:

Does the carrier have a policy on who can be a support person?

  • yes
  • no

If yes, specify:

Date confirmed:

More information:


7) Carriage of a mobility aid

  • Type:
  • Dimensions and weight:
  • Type of batteries:
  • Written instructions needed to disassemble/assemble:
  • What is the process for completing a Special Declaration of Interest (for international air travel)?

Date confirmed:

More information:


8) Carriage of a service dog

  • provide the carrier with the dog's height, width, and length in a standing position
  • ask the carrier whether additional seating is needed
  • ask the carrier what is required to confirm the dog's training and when this needs to be provided
  • ask the carrier whether the dog must have a leash, tether or harness
  • find out requirements for international travel (health certificate, vaccination records)
  • carry documentation for the dog in your carry-on luggage
  • transportation of supplies needed at destination. Is there a cost or any limitations on quantity? If yes, specify:

Note: if you want to travel with an emotional support animal, ask your carrier about its policy and any conditions of carriage that may apply.

Date confirmed:

More information:


9) Carriage of a small assistive device

Description:

Power source:

  • on-board electrical supply
  • batteries

Type of and duration of batteries:

Date confirmed:

More information:


10) Use of gaseous oxygen or portable oxygen concentrator on board and/or in terminals

  • carrier-provided
  • passenger-provided
  • assistance to/from washroom with oxygen

Information or documentation to provide to the carrier. Specify:

Date confirmed:

More information:


11) Assistance with registration at check-in counter

Specify:

Date confirmed:

More information:


12) For departure, assistance to transfer from a passenger mobility aid

  • at check-in counter
  • at departure gate
  • at airplane/vehicle door
  • to a passenger seat

Date confirmed:

More information:


13) On arrival, assistance to transfer to a passenger mobility aid

  • from a passenger seat
  • at airplane/vehicle door
  • at arrival gate
  • at baggage carrousel

Date confirmed:

More information:


14) Assistance to get to the boarding gate/platform

  • electric cart
  • wheelchair
  • guiding

Date confirmed:

More information:


15) Assistance to get through the security screening checkpoint

Who provides the assistance:

  • friend or family member
  • carrier staff

If friend or family member, what is required to enable this? Specify:

Date confirmed:

More information:


16) Assistance with short distances and stairs

Specify type of assistance:

Date confirmed:

More information:


17) Assistance to board/disembark

Specify type of assistance:

Date confirmed:

More information:


18) Is an on-board wheelchair available?

  • yes
  • no

Date confirmed:

More information:


19) Is a mobility aid space available?

  • yes
  • no

Date confirmed:

More information:


20) Meal-related services provided on-board

  • dietary requirements related to your disability (where an option)
  • description of food & beverages being offered or menu in large print or Braille
  • if no access to food-service car on train, meal served at seat or in cabin (also for a support person)
  • opening packages
  • identifying items and their location
  • cutting large portions

Date confirmed:

More information:


21) Assistance to move to/from the onboard washroom (except by carrying)

Specify type of assistance:

Date confirmed:

More information:


22) Accessible on-board entertainment

  • the on-board system provides content in closed captions and audio description
  • the carrier provides a personal electronic device with content in closed captions and audio description

Date confirmed:

More information:


23) Assistance to get to a representative of another carrier at the same terminal

Specify:

Date confirmed:

More information:


24) Assistance to retrieve checked baggage

Specify:

Date confirmed:

More information:


25) Assistance through the border clearance process

  • help completing the declaration card
  • provide a verbal declaration

Date confirmed:

More information:


26) Assistance to get to

  • the general public area
  • a location in the general public area to receive curbside assistance
  • a service dog relief area

Date confirmed:

More information:


27) Accessible ground transportation from terminal

  • check terminal's web site to find out what is available
  • reserve accessible rental vehicle

Date confirmed:

More information:


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