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Displaying 61-70 of 75 items.
Reports and initiatives
... internationally compensation for accessibility-related complaints accessible travel in the context of covid-19 CTA Initiatives to ... Internationally Compensation for accessibility-related complaints Accessible travel in the context of COVID-19 reports and ...
Web page | 2022-07-06
Summary of the evidence received by the Agency on Emotional Support Animals in 2019
... dot has seen a dramatic increase in service animal related complaints . esas are not recognized as service animals in hotels, ... DOT has seen a dramatic increase in service animal related complaints . ESAs are not recognized as service animals in hotels, ...
Publication | 2022-12-07
Opening remarks from Ms. France Pégeot (Chair and Chief Executive Officer, Canadian Transportation Agency) to the Standing Committee on Public Accounts - April 17, 2023
... the agency encourages everyone to bring forward complaints if they believe a service provider hasn't respected its ... of the time—the agency is able to help resolve those complaints through informal processes such as mediation. all accessibility complaints are prioritized, and i am pleased to inform you that we currently ...
Speeches | 2023-04-17
Message from the Chair for International Day of Persons with Disabilities - 2023
... this includes continuing to prioritize all accessibility complaints that are submitted and proactively investigating incidents even when no complaints are filed. in addition to implementing its regulations, i have ...
News | 2023-12-01
National Aviation Accessibility Summit - May 9, 2024
... the agency, as an administrative tribunal, also hears complaints from passengers that believe that a transportation service ... in many cases, the agency is able to help resolve those complaints through an informal mediation process, while other complaints ...
Speeches | 2024-05-22
ICAO Facilitation 2024 Global Summit - May 22
... and enforcement of regulations and issuing decisions on complaints , to informal ones, such as the provision of information and ... and enforcement of regulations and issuing decisions on complaints , to informal ones, such as the provision of information and ...
Speeches | 2024-05-28
Violations and assigned severity levels
A Designated Enforcement Officer who believes that a regulated entity has committed a violation of the Canada Transportation Act or regulations, or when a regulated entity has not complied with a CTA Order, may issue a Notice of Violation. Enforcement officers monitor compliance with the following...
Web page | 2024-09-06
Helpful tips - Accessible transportation of large wheelchairs and mobility aids
If you are travelling by air and need to bring a large wheelchair or mobility aid, you should know your rights and what airlines must do to help. What is the airline’s obligation with respect to my mobility aid? In general, airlines must transport a mobility aid if a passenger tells the airline...
Web page | 2025-05-16
Backgrounder: Decision No. 228-AT-A-2011 - June 16, 2011
... 2010), the canadian transportation agency first addressed complaints by two persons regarding difficulties they experienced relating to ... 2010), the Canadian Transportation Agency first addressed complaints by two persons regarding difficulties they experienced relating to ...
Web page | 2013-11-26
Appendix A:Terminal Code – Compliance by Airports with Public Information Requirements
... 100% or 0%, depending on whether a process of making complaints is provided on the airport's web site. compliance with ... 100% or 0%, depending on whether a process of making complaints is provided on the airport's Web site. Compliance with ...
Web page | 2015-09-11

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