Violations and assigned severity levels

(i) the principle that all persons must be treated with dignity regardless of their disabilities,

(ii) the principle that all persons must have the same opportunity to make for themselves the lives that they are able and wish to have regardless of their disabilities or of how their disabilities interact with their personal and social characteristics,

(iii) the principle that all persons must have barrier-free access to full and equal participation in society, regardless of their disabilities, and

(iv) the principle that all persons must have meaningful options and be free to make their own choices, with support if they desire, regardless of their disabilities;

(a) seek information from the person with respect to their preferred method of assistance and any other measures they may require to ensure their safety and their comfort;

(b) manoeuvre mobility aids through doors and on irregular and multi-level surfaces, steps, curbs and elevators;

(c) transfer the person between their own mobility aid and a mobility aid provided by the transportation service provider and between a mobility aid and the person’s passenger seat, including performing appropriate lifting techniques to perform various types of transfers of the person with maximum consideration for their dignity, safety and comfort;

(d) guide and orient a person whose impairment affects their mobility; and

(e) assist a person who has limitations in balance, agility or coordination that affect their mobility.

(a) the different types of mobility aids;

(b) the requirements and appropriate methods for transporting and storing mobility aids, including the disassembling, packaging, unpackaging and reassembling of mobility aids.

-a charter flight within Canada if one or more seats on that flight are purchased for resale to the public; or

-a charter flight to or from Canada if one or more passengers began their itinerary in Canada and one or more seats on that flight are purchased for resale to the public.

-any information or documents, including a medical certificate, that are reasonably necessary to permit the carrier to assess the person’s request. (subsection (1))

-written instructions for the disassembly and reassembly of the mobility aid. (paragraph 41(2)(a))

-at the time that the person with a disability makes the reservation with the carrier, a declaration attesting that the service dog has been individually trained by an organization or person specializing in service dog training to perform a task to assist the person with a disability with a need related to their disability; (51(2)(a)) and

-before departure, an identification card or other document that is issued by an organization or person specializing in service dog training that identifies the person with a disability and attests that the service dog has been individually trained by the organization or person to perform a task to assist the person with a disability with a need related to their disability. (51(2)(b))

(a) the person has requested assistance with boarding, locating their passenger seat or cabin, transferring between a mobility aid and their passenger seat or storing carry-on baggage;

(b) in the case where the person is blind or has any other visual impairment, the person has requested a description of the layout of the aircraft, train, ferry or bus, as the case may be, or of the location and operation of operating controls at the person’s passenger seat; or

(c) in the case where the person is disabled due to a severe allergy, the person has requested to clean their passenger seat to remove any potential allergens.

An air carrier refusing to transport a person’s mobility aid if

(a) the size of the door to the aircraft’s baggage compartment or the size of the aircraft’s baggage compartment is not large enough to accommodate the mobility aid;

(b) it would jeopardize aircraft airworthiness; or

(c) the weight or size of the mobility aid exceeds the capacity of the lift or ramp.

A rail carrier refusing to transport a person’s mobility aid if

(a)the doorways and turning radii of every passenger rail car and the doors of every baggage car are not large enough to accommodate the mobility aid;

(b)the weight or size of the mobility aid exceeds the capacity of the lift or ramp; or

(c)the person must remain in the mobility aid in order to board the train and the combined weight of the person and the mobility aid exceeds the capacity of the lift or ramp.

A marine carrier refusing to transport a person’s mobility aid if

(a)the weight or size of the mobility aid exceeds the capacity of the gangway or ramp; or

(b)the person must remain in the mobility aid in order to board the ferry and the combined weight of the person and the mobility aid exceeds the capacity of the gangway or ramp.

A bus carrier refusing to transport a person’s mobility aid if

(a)the size of the door to the bus’s baggage compartment or the size of the bus’s baggage compartment is not large enough to accommodate the mobility aid;

(b)the weight or size of the mobility aid exceeds the capacity of the baggage compartment or of the lift, ramp or bridge plate; or

(c)the person must remain in the mobility aid in order to board the bus and the combined weight of the person and the mobility aid exceeds the capacity of the lift, ramp or bridge plate.

(a) assistance with eating meals, taking medication, using the washroom;

(b) assistance with transferring to and from a passenger seat;

(c) assistance with orientation or communication; or

(d) physical assistance in the event of an emergency, including in the case of an evacuation or decompression.

(a) at the time that the person with a disability makes the reservation with the carrier, a declaration attesting that the service dog has been individually trained by an organization or person specializing in service dog training to perform a task to assist the person with a disability with a need related to their disability; and

(b) before departure, an identification card or other document that is issued by an organization or person specializing in service dog training that identifies the person with a disability and attests that the service dog has been individually trained by the organization or person to perform a task to assist the person with a disability with a need related to their disability. This condition is met if the person has provided the card or other document referred to in that paragraph to the carrier for the purpose of a previous request for a service and the carrier has retained an electronic copy of it.

(a) the evidence of undue hardship, such as an engineering report, a medical report or an expert opinion that demonstrates that the risk is significant enough that it would be unreasonable to waive or modify a requirement;

(b) any relevant rule, policy or procedure or regulation; and

(c) the duration of the refusal and the conditions, if any, under which the carrier would accept the person for transport.

(i) replace the damaged mobility aid with the same model of mobility aid or, if the same model is not available, a model that has equivalent features and qualities as the damaged mobility aid and that meets the person’s needs in relation to their mobility, or

(ii) reimburse the person for the full replacement cost of the mobility aid; and

(i) replace the destroyed or lost mobility aid with the same model of mobility aid or, if the same model is not available, a model that has equivalent features and qualities as the destroyed or lost mobility aid and that meets the person’s needs in relation to their mobility, or

(ii) reimburse the person for the full replacement cost of the mobility aid.

(a) the dimensions of the aircraft or of the amenity or equipment are unalterable;

(b) the structural integrity or safe operation of the aircraft or of the amenity or equipment would be materially affected; or

(c) the principal purpose of the amenity or equipment would be fundamentally altered.

(a) meet the requirements set out in clauses 5.4.1 and 5.4.2 of CSA B651-18;

(b) have handrails that

(i) are located on both sides of the stairs,

(ii) are located at a uniform height of 860 mm to 920 mm, measured vertically from the leading edge of the tread, and

(iii) meet the requirements set out in clause 5.3.1 of CSA B651-18; and

(c) have tactile attention indicator surfaces that

(i) meet the requirements set out in clauses 4.3.5.2(a) and (b), 4.3.5.3.1 and 4.3.5.3.4 of CSA B651-18,

(ii) are located at the top of the stairs, and

(iii) commence one tread length before the top of the stairs, extend the full width of the stairs and measure from 600 mm to 650 mm in length.

(a) at least five passenger safety features cards that are in large print and at least five passenger safety features cards that are in Braille; or

(b) at least one electronic device that provides passenger safety information in an audio and visual format and permits a person with a disability to adjust the volume of the audio output and the size of the font.

(a) doors that are equipped with handles, pulls, latches, locks and other devices that are operable using minimal force, with one hand in a closed-fist position, or by another method of operation that does not require tight grasping, pinching or twisting of the wrist;

(b) toilets that

(i) are equipped with an automated flush control or a flush control that is operable using minimal force, with one hand in a closed-fist position, or by another method of operation that does not require tight grasping, pinching or twisting of the wrist, and

(ii) have a back support if the toilet has no seat lid;

(c) faucets that are equipped with

(i) handles or other controls that are tactilely discernible unless the water temperature is fixed to eliminate the risk of scalding,

(ii) in the case of non-automated faucets, handles or other controls that are operable using minimal force, with one hand in a closed-fist position, or by another method of operation that does not require tight grasping, pinching or twisting of the wrist, and

(iii) in the case of automated faucets, a water activation motion sensor that turns the water on automatically when a hand is below the faucet;

(d) grab bars that

(i) are located on a wall beside the toilet,

(ii) are rounded, slip-resistant and free of any sharp or abrasive elements,

(iii) have an exterior diameter and a clearance from the wall surface to which they are attached that permit them to be easily grasped, and

(iv) are capable of supporting a minimum weight of 113.4 kg;

(e) toilet paper dispensers that are located so as to not interfere with the use of the grab bars;

(f) soap dispensers that are operable using minimal force, with one hand in a closed-fist position, or by another method of operation that does not require tight grasping, pinching or twisting of the wrist; and

(g) at least one call button or other device for signalling an emergency that

(i) is colour-contrasted with its background and identified by tactile and Braille signage, and

(ii) is operable using minimal force.

(a) a door or other opening to the washroom that has sufficient space in front of it and that is wide enough to allow the entry of a person using an on-board wheelchair;

(b) sufficient space to allow a person, with assistance, to transfer to and from an on-board wheelchair and the toilet;

(c) sufficient privacy, including with the use of retractable curtains or walls, to allow a support person or service dog to remain in the washroom with a person using the on-board wheelchair; and

(d) is equipped with faucets that are positioned to be easily usable by a person using an on-board wheelchair.

(a) a door or other opening to the washroom that has sufficient space in front of it and that is wide enough to allow the entry of a person using an on-board wheelchair; and

(b) sufficient space to allow a person, with assistance, to transfer to and from an on-board wheelchair and the toilet.

(a) access entertainment content that offers closed captioning and audio description and that is the same entertainment content that is offered to the other passengers or, if that is not possible, that is comparable entertainment content; and

(b) start, stop and pause the entertainment content, turn on and off the closed captioning and audio description, change the language of choice, control the volume and select channels

(i) through an interface that meets the requirements for an interface that are set out in Web Content Accessibility Guidelines, or

(ii) if the interface has not been designed to be used with the on-board entertainment system, through a tactile template overlay affixed to the interface.

(a) are located at the top of stairs and at any other location where there is an unprotected drop-off edge and a change in elevation greater than 250 mm or where the ratio of the slope to surface is steeper than 1:3; and

(b) meet the requirements set out in clauses 4.3.5.2(a) and (b), 4.3.5.3.1 and 4.3.5.3.4 of CSA B651-18.

(a) indicates any services, facilities, amenities or equipment that are offered and the direction to follow in order to access them;

(b) is positioned to avoid shadow areas and glare and have a glare-free surface;

(c) is colour-contrasted with its background; and

(d) except in the case of electronic signage, meets the requirements set out in clauses 4.5.3 to 4.5.7 of CSA B651-18.

(a) has letters, numbers, symbols and pictographs that slowly scroll across the screen and are colour-contrasted with their background but are not in red on a black background; and

(b) meets the requirements set out in clauses 4.5.3 to 4.5.5 of CSA B651-18.

(a) the dimensions of the train or of the amenity or equipment are unalterable;

(b) the structural integrity or safe operation of the train or of the amenity or equipment would be materially affected; or

(c) the principal purpose of the amenity or equipment would be fundamentally altered.

(a) of sound construction;

(b) has a tread surface that is firm and slip-resistant;

(c) has a glare-free surface; and

(d) has a top outer edge that is marked by a contrasting colour strip that runs the full width of the box.

(a) meet the requirements set out in clauses 5.4.1 and 5.4.2 of CSA B651-18;

(b) have handrails that

(i) are located on both sides of the stairs,

(ii) are located at a uniform height of 860 mm to 920 mm, measured vertically from the leading edge of the tread, and

(iii) meet the requirements set out in clause 5.3.1 of CSA B651-18; and

(c) have tactile attention indicator surfaces that

(i) meet the meet the requirements set out in clauses 4.3.5.2(a) and (b), 4.3.5.3.1 and 4.3.5.3.4 of CSA B651-18,

(ii) are located at the top of the stairs, and

(iii) commence one tread length before the top of the stairs, extend the full width of the stairs and measure from 600 mm to 650 mm in length.

(a) any exterior door that is used by passengers to board or disembark;

(b) any mobility aid space or transfer seat; and

(c) any wheelchair-accessible washroom.

(a) meets the requirements set out in clauses 5.1.1(a) to (d) of CSA B651-18; and

(b) has vertical handholds that are located on both sides of the diaphragm.

(a) has a clear floor area of at least 815 mm by 1,650 mm;

(b) is equipped with a call button that is in a location within the reach of the person who is seated in the mobility aid space, that is tactilely discernible and colour-contrasted with its background and that is operable using minimal force; and

(c) is equipped with a table or counter for food service which, if located in a food service rail car that contains tables, meets the requirements set out in clauses 6.7.1.2 and 6.7.1.3 of CSA B651-18.

(a) at least five passenger safety features cards that are in large print and at least five passenger safety features cards that are in Braille; or

(b) at least five electronic devices that provide passenger safety information in an audio and visual format and permit a person with a disability to adjust the volume of the audio output and the size of the font.

(a) meets the requirements set out in clause 6.3 of CSA B651-18, except clause 6.3.1.1(a) and except that

(i) the reference to “clause 4.2” in clause 6.2.4.1 must be read as excluding clause 4.2.2,

(ii) the reference to “clause 5.2” in clause 6.3.2 must be read as excluding clause 5.2.2, and

(iii) the reference to “clause 6.2.3” in clause 6.3.1.1(b) must be read as excluding clauses 6.2.3.1(c) and (d); and

(b) is equipped with at least two call buttons or two other devices for signaling an emergency that

(i) are located such that at least one button or device is not more than 450 mm above the floor and at least one other button or device is 800 mm to 1,100 mm above the floor,

(ii) are colour-contrasted with their background and identified by tactile and Braille signage, and

(iii) are operable using minimal force.

(a) meets the requirements set out in clause 6.3 of CSA B651-18, except clause 6.3.1.1(a);

(b) provides a clear area of at least 1,500 mm by 1,500 mm; and

(c) is equipped with at least two call buttons or two other devices for signaling an emergency that meet the requirements set out in paragraph 110(b).

(a) is positioned at a height that allows it to be easily seen by a person using a wheelchair;

(b) is positioned to avoid shadow areas and glare and has a glare-free surface;

(c) is colour-contrasted with its background; and

(d) meets the requirements set out in clauses 4.5.3 to 4.5.5 of CSA B651-18.

(a) access entertainment content that offers closed captioning and audio description and that is the same entertainment content that is offered to the other passengers or, if that is not possible, that is comparable entertainment content; and

(b) start, stop and pause the entertainment content, turn on and off the closed captioning and audio description, change the language of choice, control the volume and select channels

(i) through an interface that meets the requirements for an interface that are set out in the Web Content Accessibility Guidelines, or

(ii) if the interface has not been designed to be used with the on-board entertainment system, through a tactile template overlay affixed to the interface.

(a) operating controls that meet the requirements set out in clause 4.2 of CSA B651-18, except clause 4.2.2;

(b) doors that meet the requirements set out in clause 5.2 of CSA B651-18, except clauses 5.2.1, 5.2.2 and 5.2.9.2 and except that the reference to “clause 4.2” in clause 5.2.7.1(a) must be read as excluding clause 4.2.2; and

(c) at least two call buttons or two other devices for signalling an emergency that

(i) are located such that at least one is not more than 450 mm above the floor, and at least one other is 800 mm to 1,100 mm above the floor,

(ii) are colour-contrasted with their background and identified by tactile and Braille signage, and

(iii) are operable using minimal force.

(a) has a clear floor area that meets the requirements set out in clause 4.1(b) of CSA B651-18;

(b) is equipped with operating controls that meet the requirements set out in clause 4.2 of CSA B651-18;

(c) meets the requirements set out in clause 4.4.2 of CSA B651-18;

(d) is equipped with an entry door that is identified by the International Symbol of Access and meets the requirements set out in clause 5.2 of CSA B651-18;

(e) is equipped with at least two call buttons or two other devices for signalling an emergency that meet the requirements of paragraph 118(1)(c); and

(f) is adjacent to a wheelchair-accessible washroom or have a path of travel adjacent to the cabin that is accessible to persons with disabilities and that provides access to a wheelchair-accessible washroom.

(a) meets the requirements set out in clause 6.5 of CSA B651-18 except clauses 6.5.5.1 and 6.5.5.2;

(b) has an interior clear area of at least 900 mm by 1,500 mm;

(c) has a clear floor area in front of the shower entrance of at least 900 mm by 1,500 mm, with the 1,500 mm dimension parallel to the shower entrance; and

(d) is located near to a wheelchair-accessible cabin.

(a) in the case of an automatic or semi-automatic door, incorporates devices that prevent the door from closing while a person is in the doorway and, in the case of an automatic door that connects rail cars, opens and closes the door automatically on detecting the movement of a person toward or away from the door;

(b) is marked with visual indicators if 75% of the door’s surface is composed of a transparent material;

(c) has a clear floor area in front of the shower entrance of at least 900 mm by 1,500 mm, with the 1,500 mm dimension parallel to the shower entrance; and

(d) is located near to a wheelchair-accessible cabin.

(a) meets the requirements set out in clause 5.2.1 of CSA B651-18;

(b) has a handrail

(i) on each side of the door, fitted internally as close as is feasible to the outer wall of the rail car, or

(ii) on only one side of

(A) a doorway that is fitted with a device for boarding or disembarking, such as a lift, or

(B) a trap door to which stairs are attached; and

(c) if the door is intended to be used by a person using a mobility aid, meets the requirements set out in clauses 5.2.2(a) and (b) of CSA B651-18.

(a) are located at the top of stairs and at any other location where there is an unprotected drop-off edge and a change in elevation greater than 250 mm or where the ratio of the slope to surface is steeper than 1:3; and

(b) meet the requirements set out in clauses 4.3.5.2(a) and (b), 4.3.5.3.1 and 4.3.5.3.4 of CSA B651-18.

(a) meet the requirements set out in clauses 4.2.1, 4.2.3 to 4.2.6 and 4.2.8 of CSA B651-18; and

(b) if they are intended to be used by a person using a wheelchair, meet the requirements set out in clause 4.2.2 of CSA B651-18.

(a) indicates any services, facilities, amenities or equipment that are offered and the direction to follow in order to access them;

(b) is positioned to avoid shadow areas and glare and has a glare-free surface;

(c) is colour-contrasted with its background; and

(d) except in the case of electronic signage, meets the requirements set out in clauses 4.5.3 to 4.5.7 of CSA B651-18.

(a) has letters, numbers, symbols and pictographs that slowly scroll across the screen and are colour-contrasted with their background but are not in red on a black background; and

(b) meets the requirements set out in clauses 4.5.3 to 4.5.5 of CSA B651-18.

(a) the dimensions of the ferry or of the amenity or equipment are unalterable;

(b) the structural integrity or safe operation of the ferry or of the amenity or equipment would be materially affected; or

(c) the principal purpose of the amenity or equipment would be fundamentally altered.

(a) is of sound construction;

(b) has a tread surface that is firm and slip-resistant;

(c) has a glare-free surface; and

(d) has a top outer edge that is marked by a contrasting colour strip that runs the full width of the box.

(a) meet the requirements set out in clauses 5.4.1 and 5.4.2 of CSA B651-18;

(b) have handrails that

(i) are located on both sides of the stairs,

(ii) are located at a uniform height of 860 mm to 920 mm, measured vertically from the leading edge of the tread, and

(iii) meet the requirements set out in clause 5.3.1 of CSA B651-18; an

(c) have tactile attention indicator surfaces that

(i) meet the requirements set out in clauses 4.3.5.2(a) and (b), 4.3.5.3.1 and 4.3.5.3.4 of CSA B651-18,

(ii) are located at the top of the stairs, and

(iii) commence one tread length before the top of the stairs, extend the full width of the stairs and measure from 600 mm to 650 mm in length.

(a) has a clear floor area of at least 815 mm by 1,650 mm;

(b) is positioned such that a person using a mobility aid has adequate manoeuvring space to enter it; and

(c) has a table or counter that meets the requirements set out in clauses 6.7.1.2 and 6.7.1.3 of CSA B651-18.

(a) at least five passenger safety features cards that are in large print and at least five passenger safety features cards that are in Braille; or

(b) at least one electronic device that provides passenger safety information in an audio and visual format and permits a person with a disability to adjust the volume of the audio output and the size of the font.

(a) meets the requirements set out in clause 6.3 of CSA B651-18, except clause 6.3.1.1(a) and except that

(i) the reference to “clause 4.2” in clause 6.2.4.1 must be read as excluding clause 4.2.2,

(ii) the reference to “clause 5.2” in clause 6.3.2 must be read as excluding clause 5.2.2, and

(iii) the reference to “clause 6.2.3” in clause 6.3.1.1(b) must be read as excluding clauses 6.2.3.1(c) and 6.2.3.1(d); and

(b) is equipped with at least two call buttons or two other devices for signaling an emergency that

(i) are located such that at least one button or device is not more than 450 mm above the floor and at least one other button or device is 800 mm to 1,100 mm above the floor,

(ii) are colour-contrasted with their background and identified by tactile and Braille signage, and

(iii) are operable using minimal force.

(a) meets the requirements set out in clause 6.3 of CSA B651-18, except clause 6.3.1.1(a);

(b) provides a clear area of at least 1,500 mm by 1,500 mm; and

(c) is equipped with at least two call buttons or two other devices for signalling an emergency that meet the requirements set out in paragraph 155(b).

(a) is positioned at a height that allows it to be easily seen by a person using a wheelchair;

(b) is positioned to avoid shadow areas and glare and has a glare-free surface;

(c) is colour-contrasted with its background; and

(d) meets the requirements set out in clauses 4.5.3 to 4.5.5 of CSA B651-18.

(a) has at least one section that meets the requirements set out in clauses 6.7.1.2 and 6.7.1.3 of CSA B651-18;

(b) is free of any object that could impede verbal or visual communications between a passenger and a member of personnel; and

(c) has a glare-free surface and is colour-contrasted with its background.

(a) access entertainment content that offers closed captioning and audio description and that is the same entertainment content that is offered to the other passengers or, if that is not possible, that is comparable entertainment content; and

(b) start, stop and pause the entertainment content, turn on and off the closed captioning and audio description, change the language of choice, control the volume and select channels

(i) through an interface that meets the requirements for an interface that are set out in the Web Content Accessibility Guidelines, or

(ii) if the interface has not been designed to be used with the on-board entertainment system, through a tactile template overlay affixed to the interface.

(a) operating controls that meet the requirements set out in clause 4.2 of CSA B651-18, except clause 4.2.2;

(b) doors that meet the requirements set out in clause 5.2 of CSA B651-18, except clauses 5.2.1, 5.2.2 and 5.2.9.2 and except that the reference to “clause 4.2” in clause 5.2.7.1(a) must be read as excluding clause 4.2.2; and

(c) at least two call buttons or two other devices for signalling an emergency that

(i) are located such that at least one button or device is not more than 450 mm above the floor and at least one other button or device is 800 mm to 1,100 mm above the floor,

(ii) are colour-contrasted with their background and identified by tactile and Braille signage, and

(iii) are operable using minimal force.

(a) has a clear floor area that meets the requirements set out in clause 4.1(b) of CSA B651-18;

(b) is equipped with operating controls that meet the standards set out in clause 4.2 of CSA B651-18;

(c) meets the requirements set out in clause 4.4.2 of CSA B651-18;

(d) is equipped with an entry door that is identified by the International Symbol of Access and meets the requirements set out in clause 5.2 of CSA B651-18;

(e) is equipped with at least two call buttons or two other devices for signaling an emergency that meet the requirements of paragraph 165(1)(c); and

(f) is adjacent to a wheelchair-accessible washroom or be near a wheelchair-accessible washroom on the same deck.

(a) meets the requirements set out in clause 6.5 of CSA B651-18 except clauses 6.5.5.1 and 6.5.5.2;

(b) has an interior clear area of at least 900 mm by 1,500 mm;

(c) has a clear floor area in front of the shower entrance of at least 900 mm by 1,500 mm, with the 1,500 mm dimension parallel to the shower entrance; and

(d) is located on the same deck as a wheelchair-accessible cabin.

(a) meets the requirements set out in clause 5.2.1 of CSA B651-18;

(b) has a handrail

(i) on each side of the door, fitted internally as close as is feasible to the outer wall of the ferry, or

(ii) on only one side of

(A) a doorway that is fitted with a device for boarding or disembarking, such as a lift, or

(B) a trap door to which stairs are attached; and

(c) if the door is intended to be used by a person using a mobility aid, meets the requirements set out in clauses 5.2.2(a) and (b) of CSA B651-18.

(a) are located at the top of stairs and at any other location where there is an unprotected drop-off edge and a change in elevation greater than 250 mm or where the ratio of the slope to surface is steeper than 1:3; and

(b) meet the requirements set out in clauses 4.3.5.2(a) and (b), 4.3.5.3.1 and 4.3.5.3.4 of CSA B651-18.

(a) meet the requirements set out in clauses 4.2.1, 4.2.3 to 4.2.6 and 4.2.8 of CSA B651-18; and

(b) if they are intended to be used by a person using a wheelchair, meet the requirements set out in clause 4.2.2 of CSA B651-18.

(a) indicates any services, facilities, amenities or equipment that are offered and the direction to follow in order to access them;

(b) is positioned to avoid shadow areas and glare and has a glare-free surface;

(c) is colour-contrasted with its background; and

(d) except in the case of electronic signage, meets the requirements set out in clauses 4.5.3 to 4.5.7 of CSA B651-18.

(a) has letters, numbers, symbols and pictographs that slowly scroll across the screen and are colour-contrasted with their background but are not in red on a black background; and

(b) meets the requirements set out in clauses 4.5.3 to 4.5.5 of CSA B651-18.

(a) identified by tactile and Braille signage; and

(b) cleaned and maintained on a regular basis.

(a) the dimensions of the bus or of the amenity or equipment are unalterable;

(b) the structural integrity or safe operation of the bus or of the amenity or equipment would be materially affected; or

(c) the principal purpose of the amenity or equipment would be fundamentally altered.

(a) meet the requirements set out in clauses 5.4.1 and 5.4.2 of CSA B651-18;

(b) have handrails that

(i) are located on both sides of the stairs,

(ii) are located at a uniform height of 860 mm to 920 mm, measured vertically from the leading edge of the tread, and

(iii) meet the requirements set out in clause 5.3.1 of CSA B651-18;

(c) have tactile attention indicator surfaces that

(i) meet the requirements set out in clauses 4.3.5.2(a) and (b), 4.3.5.3.1 and 4.3.5.3.4 of CSA B651-18,

(ii) are located at the top of the stairs, and

(iii) commence one tread length before the top of the stairs, extend the full width of the stairs and measure from 600 mm to 650 mm in length; and

(d) are equipped with lighting that accentuates the steps and handrails.

(a) at least two passenger safety features cards that are in large print and at least two passenger safety features cards that are in Braille; or

(b) at least one electronic device that provides passenger safety information in an audio and visual format and permits a person with a disability to adjust the volume of the audio output and the size of the font.

(a) doors that are equipped with handles, pulls, latches, locks and other devices that are operable using minimal force, with one hand in a closed-fist position, or by another method of operation that does not require tight grasping, pinching or twisting of the wrist ;

(b) toilets that

(i) are equipped with an automated flush control or a flush control that is operable using minimal force, with one hand in a closed-fist position, or by another method of operation that does not require tight grasping, pinching or twisting of the wrist, and

(ii) have a back support if the toilet has no seat lid;

(i) handles or other controls that are tactilely discernible, unless the water temperature is fixed to eliminate the risk of scalding,

(ii) in the case of non-automated faucets, handles or other controls that are operable using minimal force, with one hand in a closed-fist position, or by another method of operation that does not require tight grasping, pinching or twisting of the wrist, and

(iii) in the case of automated faucets, a water activation motion sensor that turns the water on automatically when a hand is below the faucet;

(d) grab bars that

(i) are located on a wall beside the toilet,

(ii) are rounded, slip-resistant and free of any sharp or abrasive elements,

(iii) have an exterior diameter and a clearance from the wall surface to which they are attached that permit them to be easily grasped, and

(iv) are capable of supporting a minimum weight of 113.4 kg;

(e) toilet paper dispensers that are located so as to not interfere with the use of the grab bars;

(f) soap dispensers that are operable using minimal force, with one hand in a closed-fist position, or by another method of operation that does not require tight grasping, pinching or twisting of the wrist; and

(g) at least one call button or other device for signalling an emergency that

(i) is colour-contrasted with its background and identified by tactile and Braille signage, and

(ii) is operable using minimal force.

(a) has a door or other opening to the washroom that has sufficient space in front of it and that is wide enough to allow the entry of a person using a wheelchair;

(b) has sufficient space to allow a person, with assistance, to transfer to and from a wheelchair and the toilet;

(c) has sufficient privacy, including with the use of retractable curtains or walls, to allow a support person or service dog to remain in the washroom with a person using a wheelchair; and

(a) a door or other opening to the washroom that has sufficient space in front of it and that is wide enough to allow the entry of a person using a wheelchair; and

(b) sufficient space to allow a person, with assistance, to transfer to and from a wheelchair and the toilet.

(a) access entertainment content that offers closed captioning and audio description and that is the same entertainment content that is offered to the other passengers or, if that is not possible, that is comparable entertainment content; and

(b) start, stop and pause the entertainment content, turn on and off the closed captioning and audio description functions, change the language of choice, control the volume and select channels

(i) through an interface that meets the requirements for an interface that are set out in the Web Content Accessibility Guidelines, or

(ii) if the interface has not been designed to be used with the on-board entertainment system, through a tactile template overlay affixed to the interface.

(a) meet the requirements set out in clauses 4.2.1, 4.2.3 to 4.2.6 and 4.2.8 of CSA B651-18; and

(b) if they are intended to be used by a person using a wheelchair, meet the requirements set out in clause 4.2.2 of CSA B651-18.

(a) indicates any services, facilities, amenities or equipment that are offered and of the direction to follow in order to access them;

(b) is positioned to avoid shadow areas and glare and have a glare-free surface;

(c) is colour-contrasted with its background; and

(d) except in the case of electronic signage, meets the requirements set out in clauses 4.5.3 to 4.5.7 of CSA B651-18.

(a) has letters, numbers, symbols and pictographs that slowly scroll across the screen and are colour-contrasted with their background but are not in red on a black background; and

(b) meets the requirements set out in clauses 4.5.3 to 4.5.5 of CSA B651-18.

(a) the dimensions of the terminal or of the amenity or equipment are unalterable;

(b) the structural integrity or safe operation of the terminal or of the amenity or equipment would be materially affected; or

(c) the principal purpose of the amenity or equipment would be fundamentally altered; or

(d) the Heritage Railway Stations Protection Act or any other Act of Parliament related to heritage protection would be contravened.