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Canadian Transportation Agency launches inquiry into WestJet flight incident
August 16, 2019 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (CTA) is launching an inquiry to examine whether the terms of WestJet's tariff dealing with schedule changes and irregularities are just and reasonable, taking into account the requirement for...
News | 2019-08-16
Bankruptcy/cessation of air operations from the carrier – instructions for air travelers
If your air travel is affected by a carrier's bankruptcy/cessation of activities, we suggest the following: Contact your travel agent or transportation providers as soon as possible to make alternative arrangements. If you paid by credit card, contact the credit card company to see if you are...
Web page | 2019-12-05
New provisions of Air Passenger Protection Regulations coming into force
December 13, 2019 – Gatineau, QC – Canadian Transportation Agency Starting this Sunday, December 15, air passengers will have new rights under the Canadian Transportation Agency’s (CTA) Air Passenger Protection Regulations (APPR) Airlines flying to, from and within Canada will need to provide...
News | 2019-12-13
Remarks for December 13 press conference re: APPR Phase II
... do the same going forward. our third job is to deal with complaints from passengers who think airlines haven't lived up to their ... with an airline first, but the number of air travel complaints we receive has been tracking upwards and will exceed 10,000 in ...
Speeches | 2019-12-17
What you need to know when your air travel is disrupted
cta air travel complaints CTA Air Travel Complaints what you need to know when your air travel is disrupted ...
Web page | 2019-12-24
CTA opens inquiry into complaints regarding reasons for flight delays or cancellations
... transportation agency (cta) today opened an inquiry into complaints from air passengers alleging that airlines are not accurately ... cancellation provisions of the CTA opens inquiry into complaints regarding reasons for flight delays or cancellations cta opens ...
News | 2020-02-13
Air passenger protection during and beyond the pandemic
... its merits. over the last 11 months, canadians have filed complaints in record numbers. about 11,000 did so in the three months between ... air travel into turmoil. another 10,000 have submitted complaints since then. by way of comparison, the cta received just 800 ...
Speeches | 2020-11-13
Consultation paper: Development of new airline refund requirements
... the cta is in the process of reviewing the over 22,000 complaints received since the appr came fully into force on december 15, ... just five years ago, the cta received less than 1,000 complaints per year. such huge increases in complaint volumes are unheard ...
Web page | 2020-12-21
FAQs - Consultation on new refund requirements
Q1- Why is the CTA holding this consultation? The COVID-19 pandemic – and the global collapse of air travel that resulted in mass flight cancellations – have highlighted a gap in Canada's air passenger protection framework. The Canadian Transportation Agency (CTA) now has the authority, through a...
Web page | 2020-12-21
Application of the Air Passenger Protection Regulations: A Guide
Read the pdf (446 KB) Air Passenger Protection Know your rights How to file a complaint 1. Purpose This is a guide explaining the types of flights to which the Air Passenger Protection Regulations (APPR) apply. It discusses: the scope of the APPR...
Publication | 2021-01-22

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