Agency site

Displaying 71-80 of 89 items.
Air travel complaints overview
air travel complaint resolution process Air travel complaints overview air travel complaints overview ...
Web page | 2025-05-31
Air travel complaints resolution process
... to deliver faster outcomes to air passengers who submit complaints to the cta. the process applies to Air travel complaints resolution process air travel complaints resolution process ...
Web page | 2023-09-30
Air travel complaints per 100 flights – by airline – July 2022 to September 2023
the tables include airlines with an average of 1 or more complaints per 100 flights to/from/within canada submitted to the cta ... have been reviewed by the cta at the time of publishing. complaints are submitted to the cta after the passenger has attempted to ...
Web page | 2023-11-08
Lynx Air passengers - Important information about cessation of air operations
for passengers that have outstanding complaints about lynx air filed with the cta, or that wish to file a ... this air carrier: For passengers that have outstanding complaints about Lynx Air filed with the CTA, or that wish to file a ...
News | 2024-02-27
Air travel complaints per 100 flights – by airline – January 2023 to March 2024
the tables include airlines with an average of 1 or more complaints per 100 flights to/from/within canada submitted to the cta ... publishing. data from previous quarters is adjusted when complaints are identified as incorrect submissions. complaints are ...
Web page | 2024-04-30
National Aviation Accessibility Summit - May 9, 2024
... the agency, as an administrative tribunal, also hears complaints from passengers that believe that a transportation service ... in many cases, the agency is able to help resolve those complaints through an informal mediation process, while other complaints ...
Speeches | 2024-05-22
Canada Jetlines Air passengers - Important information about cessation of air operations
If you are affected by Canada Jetlines' cessation of air operations, the Canadian Transportation Agency (CTA) suggests the following: Passengers who have purchased a ticket for future travel with Canada Jetlines should contact their travel agent or transportation provider as soon as possible to...
News | 2024-08-15
Violations and assigned severity levels
A Designated Enforcement Officer who believes that a regulated entity has committed a violation of the Canada Transportation Act or regulations, or when a regulated entity has not complied with a CTA Order, may issue a Notice of Violation. Enforcement officers monitor compliance with the following...
Web page | 2024-09-06
Amendments to the Canada Transportation Act (Bill C-11) Affecting Domestic Air Transportation
amendments to section 66, which deals with complaints concerning the unreasonableness of passenger fares or cargo or ... by the agency in making its findings in respect of such complaints and the meaning of alternative domestic services. Amendments to ...
Web page | 2014-01-07
The Agency's Role in Canada's Air Transportation System
... while balancing the interests of all parties; resolving complaints related to an air carrier's application of the terms and ... in place to protect air travel consumers; resolving complaints related to the unreasonableness of passenger fares or cargo rates ...
Web page | 2014-01-22

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