Agency site
Displaying 1-10 of 35 items.
the tables include airlines with an average of 1 or more complaints per 100 flights to/from/within canada submitted to the cta ... publishing. data from previous quarters is adjusted when complaints are identified as incorrect submissions. complaints are ...
Web page | 2024-02-01
for passengers that have outstanding complaints about lynx air filed with the cta, or that wish to file a ... this air carrier:
For passengers that have outstanding complaints about Lynx Air filed with the CTA, or that wish to file a ...
News | 2024-02-27
... resolution and elimination of the backlog of air travel complaints
Develop and implement the new APPR and accelerate the timely resolution and elimination of the backlog of air travel complaints
canadian transportation agency’s 2024-2025 departmental plan ...
Web page | 2024-02-29
... agency (cta), highlighted by the successful launch of the complaints resolution office for air travel complaints , as well as the new funding and legislative authorities provided ...
Publication | 2024-02-29
... increase the agency’s capacity to process air passengers complaints . an increase of approximately $2.3 million in funding received ... increase the Agency’s capacity to process air passengers complaints . An increase of approximately $2.3 million in funding received ...
Publication | 2024-02-29
Note
On April 2, 2024, certain changes were brought to the Compliance and Enforcement Policy:
The severity levels for some Air Passenger Protection Regulation (APPR) provisions have been adjusted;
The same amounts for "per passenger" and "per event" will apply in the calculation of...
Web page | 2024-05-03
... complaint resolution officers for eligible air travel complaints processed since september 30, 2023. this list of decisions will be ...
News | 2024-04-30
the tables include airlines with an average of 1 or more complaints per 100 flights to/from/within canada submitted to the cta ... publishing. data from previous quarters is adjusted when complaints are identified as incorrect submissions. complaints are ...
Web page | 2024-04-30
... the agency, as an administrative tribunal, also hears complaints from passengers that believe that a transportation service ... in many cases, the agency is able to help resolve those complaints through an informal mediation process, while other complaints ...
Speeches | 2024-05-22
... and enforcement of regulations and issuing decisions on complaints , to informal ones, such as the provision of information and ... and enforcement of regulations and issuing decisions on complaints , to informal ones, such as the provision of information and ...
Speeches | 2024-05-28