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Displaying 151-160 of 410 items.
Quarterly Financial Report for the quarter ended June 30, 2019
... resources required to address the influx of air travel complaints as well as the increased rates of pay stemming from the renewal of ... resources required to address the influx of air travel complaints as well as the increased rates of pay stemming from the renewal of ...
Publication | 2019-08-28
Mobility Aids and Air Travel Final Report
Prepared for: Centre of Expertise for Accessible Transportation Canadian Transportation Agency Prepared by: Dr. K.M. Hunter-Zaworski, P.E. (OR) May 29, 2019 Executive summary Summary Background The Canadian Transportation Agency (CTA) is Canada's longest-standing independent, expert...
Publication | 2019-09-10
Compliance and Enforcement Policy
... inspection and verification schedule following-up on complaints that cannot proceed through the agency's adjudication process deos ... inspection and verification schedule Following-up on complaints that cannot proceed through the Agency's adjudication process DEOs ...
Web page | 2026-04-01
Quarterly Financial Report for the quarter ended September 30, 2019
Management Statement for the Quarter Ending September 30, 2019 1. Introduction This quarterly financial report has been prepared by management as required by section 65.1 of the Financial Administration Act and in the form and manner prescribed by the Treasury Board under the Treasury Board...
Publication | 2019-11-29
Consultation paper: Phase II of the Accessible Transportation for Persons with Disabilities Regulations
... of undue hardship. persons with disabilities may bring complaints to the cta if they think this obligation has not been met and that ... facilities, or equipment. the cta can resolve such complaints through facilitation, mediation, or formal adjudication. when a ...
Web page | 2019-12-03
Bankruptcy/cessation of air operations from the carrier – instructions for air travelers
If your air travel is affected by a carrier's bankruptcy/cessation of activities, we suggest the following: Contact your travel agent or transportation providers as soon as possible to make alternative arrangements. If you paid by credit card, contact the credit card company to see if you are...
Web page | 2019-12-05
New provisions of Air Passenger Protection Regulations coming into force
December 13, 2019 – Gatineau, QC – Canadian Transportation Agency Starting this Sunday, December 15, air passengers will have new rights under the Canadian Transportation Agency’s (CTA) Air Passenger Protection Regulations (APPR) Airlines flying to, from and within Canada will need to provide...
News | 2019-12-13
Remarks for December 13 press conference re: APPR Phase II
... do the same going forward. our third job is to deal with complaints from passengers who think airlines haven't lived up to their ... with an airline first, but the number of air travel complaints we receive has been tracking upwards and will exceed 10,000 in ...
Speeches | 2019-12-17
Departmental Results Report 2018-2019
. finally, the volume of complaints handled through the cta's dispute resolution services continued to grow. between 2012 and 2016, the average annual number of complaints received by the cta was approximately 700; in 2018-19, it was ... and chief executive officer . Finally, the volume of complaints handled through the CTA's dispute resolution services continued to ...
Publication | 2019-12-19
What you need to know when your air travel is disrupted
cta air travel complaints CTA Air Travel Complaints what you need to know when your air travel is disrupted ...
Web page | 2019-12-24

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