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News Release
Consultation on proposed changes
Consultation Paper
Submissions
Backgrounder
Air Passenger Protection Regulations
Budget Implementation Act, 2023
Introduction
On June 22, 2023,...
Publication | 2023-11-15
... increase the agency’s capacity to process air passengers complaints .
The Agency’s total authorities available for use in ... increase the Agency’s capacity to process air passengers complaints .
quarterly financial report for the quarter ended september 30, ...
Publication | 2023-11-30
... this includes continuing to prioritize all accessibility complaints that are submitted and proactively investigating incidents even when no complaints are filed. in addition to implementing its regulations, i have ...
News | 2023-12-01
... on how persons with disabilities can submit accessibility complaints about transportation services . there is also an accessible transportation complaints help line . the cta has also listed accommodations in its web ...
Publication | 2023-12-28
the tables include airlines with an average of 1 or more complaints per 100 flights to/from/within canada submitted to the cta ... publishing. data from previous quarters is adjusted when complaints are identified as incorrect submissions. complaints are ...
Web page | 2024-02-01
for passengers that have outstanding complaints about lynx air filed with the cta, or that wish to file a ... this air carrier:
For passengers that have outstanding complaints about Lynx Air filed with the CTA, or that wish to file a ...
News | 2024-02-27
... resolution and elimination of the backlog of air travel complaints
Develop and implement the new APPR and accelerate the timely resolution and elimination of the backlog of air travel complaints
canadian transportation agency’s 2024-2025 departmental plan ...
Web page | 2024-02-29
... agency (cta), highlighted by the successful launch of the complaints resolution office for air travel complaints , as well as the new funding and legislative authorities provided ...
Publication | 2024-02-29
... increase the agency’s capacity to process air passengers complaints . an increase of approximately $2.3 million in funding received ... increase the Agency’s capacity to process air passengers complaints . An increase of approximately $2.3 million in funding received ...
Publication | 2024-02-29
Note
On April 2, 2024, certain changes were brought to the Compliance and Enforcement Policy:
The severity levels for some Air Passenger Protection Regulation (APPR) provisions have been adjusted;
The same amounts for "per passenger" and "per event" will apply in the calculation of...
Web page | 2024-05-03
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