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Airport congestion and flight issues
What passengers need to know about delays, cancellations and missing baggage
Read the pdf (619 KB)
Air Passenger Protection
Know your rights
How to file a complaint
1. Purpose
Clear and timely communication...
Publication | 2021-11-17
This guide has been archived. Please see the updated version of Communicating Key Information to Passengers: A Guide
1. Purpose
Clear and timely communication of accurate information to passengers, including in cases of flight disruptions, is critical to ensuring a positive passenger...
Publication | 2021-01-22
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022.
Airport congestion and flight issues
What passengers need to know about...
Publication | 2021-01-22
communications
Communications
tarmac delay standards of treatment and disembarkation: a ...
Publication | 2021-01-22
Read the pdf (446 KB)
Air Passenger Protection
Know your rights
How to file a complaint
1. Purpose
This is a guide explaining the types of flights to which the Air Passenger Protection Regulations (APPR) apply. It discusses:
the scope of the APPR...
Publication | 2021-01-22
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022.
Airport congestion and flight issues
What passengers need to know about...
Publication | 2021-11-17