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Plain language summary
A plain language summary of the Personnel Training for the Assistance of Travellers with Disabilities Guide is available.
1. Purpose
This guide explains the obligations of transportation service providers covered by the Accessible...
Publication | 2023-12-06
... in respect of services, technical standards for equipment, communications , training, and security and border screening. most provisions ... in respect of services, technical standards for equipment, communications , training, and security and border screening. Most provisions ...
Web page | 2023-04-04
Accessible, rail and marine transportation
An Agency mediator helps parties settle their differences through negotiation (face-to-face or by teleconference).
Type of disputes
Possible outcome
Accessibility (disability-related)
Rail
Marine...
Web page | 2023-09-30
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022.
Background
Q1. Why has the Canadian Transportation Agency (CTA) developed...
Web page | 2023-01-11
... and refund obligations, as well as with airlines' communications requirements, have also been noted. on june 22, 2023, the
... and refund obligations, as well as with airlines' communications requirements, have also been noted. On June 22, 2023, the
...
Web page | 2023-09-30
1. Purpose
(1) This guideline sets out the Complaint Resolution Office process for dealing with air travel complaints.
(2) It provides instructions for passengers and airlines on the steps in the process, how they can participate and the deadlines that apply.
(3) This guideline applies to all...
Web page | 2023-09-30
... for accessibility, promote them through proactive communications and outreach, and prioritize the resolution of individual ... for accessibility, promote them through proactive communications and outreach, and prioritize the resolution of individual ...
News | 2023-05-30
... for accessibility, promote them through proactive communications and outreach, and prioritize the resolution of individual ... for accessibility, promote them through proactive communications and outreach, and prioritize the resolution of individual ...
Speeches | 2023-05-30
Air travel complaints
On September 30, 2023, the CTA launched a new resolution process for air travel complaints. The process applies to all air travel complaints, including active complaints that have already been submitted.
Read more about the mediation process in the new air travel...
Publication | 2023-09-30
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022.
Introduction
On May 24, 2019, the Canadian Transportation Agency (CTA)...
Web page | 2023-01-11