Agency site
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... entitlements of passengers including receiving clear communications , and being treated fairly in the case of delays, cancellations ... entitlements of passengers including receiving clear communications , and being treated fairly in the case of delays, cancellations ...
Web page | 2023-03-15
Thank you very much, Mr. Chair.
I would like to thank the committee for the invitation to appear today.
As you noted, I am accompanied today by Tom Oommen, director general for analysis and outreach at the agency.
The agency has a broad economic regulation and dispute resolution mandate. On...
Speeches | 2023-01-12
Related content
Consultation on proposed changes
Consultation Paper
Backgrounder
Air Passenger Protection Regulations
Budget Implementation Act, 2023
July 11, 2023 – Gatineau, QC – Canadian Transportation Agency
Today, the Canadian Transportation...
News | 2023-07-11
Read the pdf (507 KB)
Air Passenger Protection
Know your rights
How to file a complaint
1. Introduction
This is a guide explaining passenger rights and airline obligations if there is a flight delay or cancellation. These apply to flights to, from...
Publication | 2023-01-13
Read the pdf (326 KB)
Watch the American Sign Language (ASL) videos
Introduction
ASL version of Introduction
This is an American Sign Language (ASL) video with no audio
Continue to the next video: How to provide feedback
The Canadian...
Web page | 2023-05-05
Watch the ASL videos
Assistance while travelling
ASL version of Assistance while travelling
Continue to the next video: During your trip
Services available from service providers
You can arrange to receive help throughout your journey, including:...
Web page | 2023-05-05
Watch the ASL videos
Introduction
ASL version of Introduction
Continue to the next video: Accessible transportation mandate
This resource tool provides information on how to file a complaint regarding an undue barrier experienced by a person with a...
Publication | 2023-05-05
... 45,668,631 8,133,060 8,133,060 transportation and communications 408,566 89,014 89,014 information 341,109 113,573 113,573 ... 45,668,631 8,133,060 8,133,060 Transportation and communications 408,566 89,014 89,014 Information 341,109 113,573 113,573 ...
Publication | 2023-08-30
Background
Opening remarks from Ms. France Pégeot (Chair and Chief Executive Officer, Canadian Transportation Agency)
Thank you very much, Mr. Chair.
I would like to thank the committee for the invitation to appear today.
As you noted, I am accompanied today by Tom Oommen, director...
Web page | 2023-05-11
... clients, requesters and external requesters. the internal communications were transmitted by email, instant messaging (microsoft teams), mobile phone and video conferencing. the external communications with requesters were done by email or mobile phone. running ...
Publication | 2023-10-18