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The Canadian Transportation Agency (CTA) helps to ensure that the national transportation system runs efficiently and smoothly, providing consumer protection for air passengers, and protecting the human rights of persons with disabilities to an accessible transportation network.
Contact...
Web page | 2025-05-14
Air travel complaint resolution process
The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air...
Web page | 2025-05-31
If you are aware of any violation to the Canada Transportation Act or related regulations, or if you find an air fare advertisement does not comply with the all-inclusive air price advertising regulations, send an email to: OTC.conformite-compliance.CTA@otc-cta.gc.ca.
You may also contact the...
Web page | 2025-05-14
Air travel complaints
On September 30, 2023, the CTA launched a new resolution process for air travel complaints. The process applies to all air travel complaints, including active complaints that have already been submitted.
Read more about the mediation process in the new air travel...
Publication | 2025-05-06
Introduction
The Canadian Transportation Agency's mandate includes the authority to resolve various transportation disputes and complaints within its jurisdiction through mediation. Mediation can be used to facilitate dispute resolution by providing parties with an effective alternative to the...
Publication | 2025-05-06