Agency site

Displaying 1-10 of 366 items.
Contact us
The Canadian Transportation Agency (CTA) helps to ensure that the national transportation system runs efficiently and smoothly, providing consumer protection for air passengers, and protecting the human rights of persons with disabilities to an accessible transportation network. Contact...
Web page | 2023-12-21
Air licensing contacts
... accords.agreements@otc-cta.gc.ca Air licensing contacts air licensing contacts ...
Web page | 2017-05-12
Contact an enforcement officer
If you are aware of any violation to the Canada Transportation Act or related regulations, or if you find an air fare advertisement does not comply with the all-inclusive air price advertising regulations, send an email to: OTC.conformite-compliance.CTA@otc-cta.gc.ca. You may also contact the...
Web page | 2016-09-22
News and Speeches
Media contactMedia relationsE-mail: media@otc-cta.gc.caTel.: 819-934-3448
Web page | 2016-07-18
Bankruptcy/cessation of air operations from the carrier – instructions for air travelers
If your air travel is affected by a carrier's bankruptcy/cessation of activities, we suggest the following: Contact your travel agent or transportation providers as soon as possible to make alternative arrangements. If you paid by credit card, contact the credit card company to see if you are...
Web page | 2019-12-05
WOW passengers - Important information about cessation of air operations
If you are affected by WOW airlines' bankruptcy, we suggest the following: Contact your travel agent or other transportation providers as soon as possible to make alternative arrangements. If you paid by credit card, contact the credit card company to see if you are eligible to be reimbursed or...
News | 2019-03-28
Canada Jetlines Air passengers - Important information about cessation of air operations
If you are affected by Canada Jetlines' cessation of air operations, the Canadian Transportation Agency (CTA) suggests the following: Passengers who have purchased a ticket for future travel with Canada Jetlines should contact their travel agent or transportation provider as soon as possible to...
News | 2024-08-15
New or increased charges by NAV Canada
Aircraft operators can appeal new or increased charges by NAV Canada, as outlined in the Civil Air Navigation Services Commercialization Act. You may only appeal if NAV Canada has not followed: the correct principles for new or revised charges; the requirements for giving notice or for...
Web page | 2015-10-20
Information for ticket-holders impacted by major weather events
When severe weather or other uncontrollable events impact your flight and travel dates, you are strongly encouraged to contact your airline, travel agency or tour consolidator as soon as possible to confirm or adjust your travel plans accordingly. Consult the Government of Canada's Hurricane...
News | 2019-09-04
Primera ticket holders – Important information about cessation of air operations
The Canadian Transportation Agency (CTA) is providing the following advice to passengers affected by the cessation of Primera Air's operations on October 2, 2018: If you have purchased a ticket but have not yet travelled, or you are still in transit, you should contact your travel agent or other...
News | 2018-10-03

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