Agency site
Displaying 1-10 of 30 items.
What types of rail noise and vibration complaints can the Agency help with?
The Canada Transportation Act authorizes the Agency to resolve complaints about noise and vibration related to construction or operations by:
federal freight railways or
public passenger service providers (including ...
Web page | 2021-02-08
The Canadian Transportation Agency (Agency) is seeking input on requests by transportation service providers for temporary exemptions from certain provisions of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR).
Transportation service providers have made these...
Consultation | 2021-01-15
This guide has been archived. Please see the updated version of Communicating Key Information to Passengers: A Guide
1. Purpose
Clear and timely communication of accurate information to passengers, including in cases of flight disruptions, is critical to ensuring a positive passenger...
Publication | 2021-01-22
Air Passenger Protection
Know your rights
How to file a complaint
1. Introduction
This guide explains the steps airlines operating to, from and within Canada must take to help seat children under the age of 14 close to their parent, guardian or tutor (...
Publication | 2021-01-22
Message From the Chair and Chief Executive Officer
The 2020-21 reporting year that is nearing its end as I write this message was like no other in our lifetimes. The disruptions caused by the COVID-19 pandemic had significant implications for each of us as individuals, the economy, and societies...
Publication | 2021-02-09
contacts
Contacts
proposed accessible transportation planning and reporting ...
News | 2021-02-13
The Canadian Transportation Agency (CTA) is seeking input on a request jointly filed by Airlines for America (A4A) and the National Airlines Council of Canada (NACC) on behalf of their member airlines, for conditional exemptions from the requirements of the Accessible Transportation for Persons...
Consultation | 2021-03-03
Accessible pdf
The NRC, with the support of the CTA and Transport Canada, has developed expert guidance that sets out best practices for transportation service providers and travel tips for persons with disabilities during COVID-19.
National Research Council Canada
Flight Research...
Web page | 2021-03-09
All public Decisions, Determinations, Orders and certain Interim Decisions since 1988 issued by the Canadian Transportation Agency (formerly known as the National Transportation Agency) are published in this database. Some decisions are confidential and are not published.
Service standard
The...
Web page | 2021-03-22
Updated - Financial support announced for Air Canada, Air Transat, Sunwing and Porter
As a condition of the financial support announced by the Government of Canada on April 12 to Air Canada, and subsequently to Air Transat on April 29, to Sunwing on June 25, and to Porter on June 30, the...
News | 2021-07-13