How the CTA will be processing refund-related complaints resulting from the pandemic

Updated -  Financial support announced for Air Canada, Air Transat, Sunwing and Porter

As a condition of the financial support announced by the Government of Canada on April 12 to Air Canada, and subsequently to Air Transat on April 29, to Sunwing on June 25, and to Porter on June 30, the four airlines were required to refund passengers for certain pandemic-related cancelations.

The deadline to file a refund request with the airlines has passed. Please follow up directly with your airline regarding any outstanding issues. If you are unable to resolve this matter, please contact us.

Additional information regarding the airlines' refund policies remains available on their websites. 

Consultation on new refund requirements – next steps

On December 18, 2020, the CTA was provided with a new authority to develop a regulation requiring airlines to issue refunds to passengers for flights cancelled for reasons beyond airlines' control, when passengers' itineraries cannot be completed within a reasonable time. We received over 119 submissions during the consultation period, which ended on March 1st 2021. The proposed regulations are now published on Canada Gazette, Part I. Public comments can be submitted to until October 1, 2021.

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