Agency site
Displaying 1-10 of 146 items.
The Canadian Transportation Agency (CTA) helps to ensure that the national transportation system runs efficiently and smoothly, providing consumer protection for air passengers, and protecting the human rights of persons with disabilities to an accessible transportation network.
Contact...
Web page | 2023-12-21
...
accords.agreements@otc-cta.gc.ca
Air licensing contacts
air licensing contacts ...
Web page | 2017-05-12
If you are aware of any violation to the Canada Transportation Act or related regulations, or if you find an air fare advertisement does not comply with the all-inclusive air price advertising regulations, send an email to: conformite-compliance@otc-cta.gc.ca.
You may also contact the enforcement...
Web page | 2016-09-22
Media contactMedia relationsE-mail: media@otc-cta.gc.caTel.: 819-934-3448
Web page | 2016-07-18
If your air travel is affected by a carrier's bankruptcy/cessation of activities, we suggest the following:
Contact your travel agent or transportation providers as soon as possible to make alternative arrangements.
If you paid by credit card, contact the credit card company to see if you are...
Web page | 2019-12-05
Aircraft operators can appeal new or increased charges by NAV Canada, as outlined in the Civil Air Navigation Services Commercialization Act.
You may only appeal if NAV Canada has not followed:
the correct principles for new or revised charges;
the requirements for giving notice or for...
Web page | 2015-10-20
Service standard
The Agency will generally issue air service licences within 7 business days of receiving all required documentation demonstrating compliance with the licence requirements.
Performance target
The target for achieving this service standard is set at 85 percent.
Performance...
Web page | 2017-05-15
The Canadian Transportation Agency (CTA) is an independent regulator and quasi-judicial tribunal which contributes to a competitive, economic, efficient and accessible national transportation system. It operates within the context of the very large and complex Canadian transportation system.
The...
Web page | 2023-12-21
Rules and Ethics for Prospective and Appointed Arbitrators Pursuant to the Canada Transportation Act
The following provides guidelines on the standards of impartiality, independence, competence, diligence and discretion that are required of arbitrators appointed by the Agency pursuant to the Canada Transportation Act (the Act).
Arbitrators shall proceed fairly, diligently and efficiently in...
Web page | 2019-06-17
This plan provides information on regulatory proposals that the Canadian Transportation Agency expects to bring forward over the next two years. It also identifies public consultation opportunities and a departmental contact point for each regulatory initiative.
Proposed Regulatory Initiatives...
Web page | 2018-04-20
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