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Displaying 11-20 of 112 items.
Read the pdf (447 KB)
Part 1 – Introduction
1.1 Canadian Transportation Agency Mandate
Coasting trade refers to any commercial marine activity within Canadian waters. The Coasting Trade Act (the Act) supports Canadian marine interests by reserving the coasting trade of Canada to Canadian...
Publication | 2023-06-29
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Disclaimer: This is not a legal document. The explanations and definitions it provides are for general guidance purposes only. Code-share requirements are set out in the Canada Transportation Act, section 60; the Air...
Publication | 2021-06-18
Fly only with air carriers licensed by the Canadian Transportation Agency.
Search the Agency's database of air licences.
When the operator of an air service has a licence from the Canadian Transportation Agency, you know:
The operator has the required passenger and public liability...
Publication | 2003-01-01
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Introduction
This guide is for airlines licensed by the Canadian Transportation Agency (CTA) to provide non-scheduled services to and from Canada ("licensees"). It explains the CTA's requirements for licensees that want to operate international charter flights. The...
Publication | 2020-12-14
Air travel complaints
On September 30, 2023, the CTA launched a new resolution process for air travel complaints. The process applies to all air travel complaints, including active complaints that have already been submitted.
Read more about the mediation process in the new air travel...
Publication | 2023-09-30
This guide has been archived. Please see the updated version of Communicating Key Information to Passengers: A Guide
1. Purpose
Clear and timely communication of accurate information to passengers, including in cases of flight disruptions, is critical to ensuring a positive passenger...
Publication | 2021-01-22
Airport congestion and flight issues
What passengers need to know about delays, cancellations and missing baggage
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Air Passenger Protection
Know your rights
How to file a complaint
1. Purpose
Clear and timely communication...
Publication | 2021-11-17
Table of contents
Introduction
Part A: Agreements and how to request one
Part B: Your agreement and possible outcomes
More information
Annex A: Legislative and Regulatory references
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Disclaimer
This is not a legal document. The...
Publication | 2024-03-06
Read the pdf (474 KB)
Watch the ASL video
1. Plain Language Summary of the Plan
ASL version of Plain Language Summary of the Plan
This is an American Sign Language (ASL) video with no audio
End of ASL video - Accessibility Plan 2023-2025...
Publication | 2022-12-23
This is not a legal document. The explanations and definitions provided are for general guidance purposes only.
For legal information on Long-Haul Interswitching, see the Canada Transportation Act, section 129 and the proposed Rules of Procedure for Long-Haul Interswitching Adjudication.
In...
Publication | 2019-10-15
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