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Displaying 51-60 of 127 items.
International Air Charters: A Guide
Read the pdf (408 KB) Introduction This guide is for airlines licensed by the Canadian Transportation Agency (CTA) to provide non-scheduled services to and from Canada ("licensees"). It explains the CTA's requirements for licensees that want to operate international charter flights. The...
Publication | 2020-12-14
The Maximum Revenue Entitlement: A Guide
Disclaimer : This is not a legal document. The explanations and definitions provided are for general guidance purposes only. For legal information on the Maximum Revenue Entitlement, see the Canada Transportation Act, Division VI. In case of differences between this guide and the legislation,...
Publication | 2020-12-22
Archived - Communicating Key Information to Passengers: A Guide
This guide has been archived. Please see the updated version of Communicating Key Information to Passengers: A Guide 1. Purpose Clear and timely communication of accurate information to passengers, including in cases of flight disruptions, is critical to ensuring a positive passenger...
Publication | 2021-01-22
Seating of Children with an Accompanying Passenger on an Airplane: A Guide
Air Passenger Protection Know your rights How to file a complaint 1. Introduction This guide explains the steps airlines operating to, from and within Canada must take to help seat children under the age of 14 close to their parent, guardian or tutor (...
Publication | 2021-01-22
Departmental Plan 2021-2022
Message From the Chair and Chief Executive Officer The 2020-21 reporting year that is nearing its end as I write this message was like no other in our lifetimes. The disruptions caused by the COVID-19 pandemic had significant implications for each of us as individuals, the economy, and societies...
Publication | 2021-02-09
Sample tariff — containing rules applicable to scheduled services for the transportation of passengers and their baggage between points in Canada and points inside and outside Canada
Effective December 6, 2022 Part I – General tariff information Explanation of abbreviations, reference marks and symbols $ Dollar(s) (C) Denotes change which results in neither increases or decreases (I) Denotes increase (N)...
Publication | 2022-09-08
Liability Insurance Requirements for Wet-Lease and Code-Share Arrangements: A Guide
Read the pdf (420 KB) 1. Introduction All airlines licensed by the Canadian Transportation Agency (CTA) that offer service to, from, or within Canada, must have the appropriate liability insurance to cover claims from injuries, death, and damage...
Publication | 2021-06-18
Code-share arrangements: A Guide
Read the pdf (403 KB) Disclaimer: This is not a legal document. The explanations and definitions it provides are for general guidance purposes only. Code-share requirements are set out in the Canada Transportation Act, section 60; the Air...
Publication | 2021-06-18
Applying for Wet-Lease Approval: A Guide
Read the pdf (494 KB) Disclaimer: This is not a legal document. The explanations and definitions it provides are for general guidance purposes only. Wet-leasing requirements are set out in the Canada Transportation Act, section 60; the Air Transportation Regulations (ATR), sections 8.2...
Publication | 2021-06-18
What We Heard – New Airline Refund Requirements
Read the pdf (431 KB) Introduction The COVID-19 pandemic and subsequent collapse of global air travel have revealed a gap in Canada's air passenger protection framework that affects passengers whose flights are delayed or cancelled due to...
Publication | 2021-07-02

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