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Displaying 61-70 of 127 items.
Guide to Railway Charges for Crossing Maintenance and Construction 2021
railway company contacts Railway Company Contacts guide to railway charges for crossing maintenance and ...
Publication | 2021-10-21
Flight Delays and Cancellations: A Guide
Read the pdf (507 KB) Air Passenger Protection Know your rights How to file a complaint 1. Introduction This is a guide explaining passenger rights and airline obligations if there is a flight delay or cancellation. These apply to flights to, from...
Publication | 2023-01-13
Communicating Key Information to Passengers: A Guide
Airport congestion and flight issues What passengers need to know about delays, cancellations and missing baggage Read the pdf (619 KB) Air Passenger Protection Know your rights How to file a complaint 1. Purpose Clear and timely communication...
Publication | 2021-11-17
Departmental Results Report 2020-2021
Message from the Chair and Chief Executive Officer On June 1, 2021, I was appointed Chair and CEO of the Canadian Transportation Agency (CTA). I feel honoured to head this national institution given its history and the essential role it plays in the transportation system. Like for all...
Publication | 2021-12-02
The Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations: A Guide on Feedback Processes
Read the pdf (524 KB) Plain language Summary A plain language summary of the Accessible Canada Act and Accessible Transportation Planning and Reporting Regulations: A Guide on Feedback Processes is available. Introduction The purpose of this guide is to explain transportation service...
Publication | 2021-12-22
The Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations: A Guide on Accessibility Plans
Read the pdf (694 KB) Plain language Summary A plain language summary of the Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations: A Guide on Accessibility Plans is available. Introduction An accessibility plan is a plan that sets out a...
Publication | 2021-12-22
The Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations: A Guide on Progress Reports
Read the pdf (549 KB) Plain language Summary A plain language summary of the Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations: A Guide on Progress Reports is available. Introduction A progress report provides updates on the implementation of a...
Publication | 2025-03-20
Protecting Personal Information During Adjudication: A Guide for Air Passengers
Read the pdf (816 KB) Disclaimer This is not a legal document. The explanations and definitions in this guide are for general guidance purposes only. Legal requirements and protections concerning personal information are set out in the Privacy Act and Access to Information Act. In case...
Publication | 2022-02-11
Departmental Plan 2022-2023
Message From the Chair and Chief Executive Officer The last few years have seen the Canadian Transportation Agency (CTA) strengthening the regulatory framework for which it is responsible, particularly with respect to air passenger protection and accessibility of the transportation system. Along...
Publication | 2022-03-02
Safe Securement and Containment of Mobility Aids in the Cargo Compartment (Phase 2)
Read the pdf (2.25 MB) Watch the ASL videos National Research Council Canada Flight Research Laboratory Report No.: LTR-FRL-2021-0030 Date: January 11, 2022 Authors: Caidence Paleske, Shelley Kelsey and Alexia Ziccardi (Carleton University) Classification: Unclassified...
Publication | 2022-06-15

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