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Displaying 1-10 of 33 items.
Air travel: terms and conditions of carriage (tariffs)
... the fare they paid. terms and conditions must set out the air carrier’s policies on at least the following matters: the carriage of ... and loss refusal to transport passengers and goods how charges are calculated and applied limits of liability for passengers and ...
Web page | 2016-09-26
Interline Baggage Rules for Canada: Interpretation Note
... rules to the passenger. furthermore, air carriers must file their policies with respect to interline baggage in their tariffs. the ... providing for a harmonized north american approach to how baggage rules should be applied. to support its decision, the agency ...
Publication | 2015-10-02
Interline baggage rules for Canada: questions and answers
... on a piece or weight basis. however, in recent years, air carriers’ approaches to applying baggage rules changed and they began ... to their own flight segments for trips involving multiple air carriers. this resulted in uneven practices internationally and created ...
Web page | 2014-08-26
Passenger Terminal Accessibility
... by train.  some airlines, such as westjet and air canada, offer their passengers the opportunity to check-in and print ... by train.  Some airlines, such as WestJet and Air Canada, offer their passengers the opportunity to check-in and print ...
Publication | 2007-01-02
Removing Communication Barriers for Travellers with Disabilities: Code of Practice
... travellers with disabilities to monitor changes to their travel itinerary or to contact personnel when they require assistance. ... travellers with disabilities to monitor changes to their travel itinerary or to contact personnel when they require assistance. ...
Publication | 2016-03-31
Accessibility Guidelines for Small Aircraft - Services for persons with disabilities on aircraft with 29 and fewer passenger seats
... if a person's mobility aid is damaged or lost, and tips on how to improve communication with persons with disabilities. also included is ... recommended. nothing in these guidelines relieves any air carrier from complying with the provisions of any safety regulations ...
Publication | 2005-01-03
What We Heard: Summary Of Input Received On The Modernization Of Air Transportation Regulations
... tools and activities, the cta seeks to ensure that air carriers and service providers comply with their obligations. input was requested on how the cta could update its monitoring, compliance, and enforcement regime. ...
Web page | 2018-02-27
FAQs: Air passenger protection regulations
... clear, concise, accurate and regular communication from air carriers is important to ensure that passengers know their rights at various stages of the travel process, particularly when issues arise. compensation should be fair, ...
Web page | 2023-01-11
Inquiry Officer's Report - Sunwing Flights between April 14 and 18, 2018
Case no. 18-02263 October 25, 2018 Prepared by: Jean-Michel Gagnon Full Name INQUIRY INTO DELAYS, CANCELLATIONS, TARMAC DELAYS, AND LOST, DELAYED AND DAMAGED BAGGAGE AFFECTING ALL INTERNATIONAL SUNWING FLIGHTS SCHEDULED TO FLY TO OR FROM TORONTO LESTER B. PEARSON INTERNATIONAL AIRPORT OR...
Web page | 2018-10-22
Canadian Transportation Agency issues determination in Sunwing inquiry – Sunwing to pay $694,500 penalty
April 8, 2019 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (CTA) today issued its determination, in the matter of widespread service issues experienced by passengers on Sunwing flights to or from Toronto Pearson International Airport or Montréal Pierre Elliott...
News | 2019-04-08

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