Agency site

Displaying 1-10 of 138 items.
Air travel: terms and conditions of carriage (tariffs)
... the fare they paid. terms and conditions must set out the air carrier’s policies on at least the following matters: the carriage of ... and loss refusal to transport passengers and goods how charges are calculated and applied limits of liability for passengers and ...
Web page | 2016-09-26
Baggage Rules Approach Backgrounder
q. when a passenger’s air travel itinerary involves flights by several carriers between origin and destination, how should baggage rules be applied? Q. When a passenger’s air ...
Web page | 2014-09-23
Accessibility of Non-National Airports System Air Terminals: Code of Practice
... travelers with disabilities to monitor changes to their travel itinerary or to contact personnel when they require assistance. ... believe that when they are left in an unmarked area of an air terminal, personnel remain unaware that they need assistance. as a ...
Publication | 2016-01-21
Annotated Dispute Adjudication Rules
air travel complaints Air travel complaints annotated dispute adjudication rules ...
Publication | 2023-09-30
Interline Baggage Rules for Canada: Interpretation Note
... rules to the passenger. furthermore, air carriers must file their policies with respect to interline baggage in their tariffs. the ... providing for a harmonized north american approach to how baggage rules should be applied. to support its decision, the agency ...
Publication | 2015-10-02
Interline baggage rules for Canada: questions and answers
... on a piece or weight basis. however, in recent years, air carriers’ approaches to applying baggage rules changed and they began ... to their own flight segments for trips involving multiple air carriers. this resulted in uneven practices internationally and created ...
Web page | 2014-08-26
Personal Information Collection Statement
... of the purpose for which it is being collected and how to exercise your right of access to that information. you will be asked ... system where it will be retained for 10 years upon file closure, and then destroyed. if after reading this statement, you prefer ...
Web page | 2016-04-07
Personal Information Collection Statement - Alternative Dispute Resolution
... of the purpose for which it is being collected and how to exercise your right of access to that information. you will be asked ... system where it will be retained for 10 years upon file closure, and then destroyed.  if after reading this statement, you ...
Web page | 2017-05-23
Personal Information Collection Statement - Adjudication
... of the purpose for which it is being collected and how to exercise your right of access to that information. you will be asked ... in the personal information banks: cta ppu 001 rail, air and marine disputes cta ppu 014 air travel complaints cta ppu ...
Web page | 2016-04-07
Passenger Terminal Accessibility
... by train.  some airlines, such as westjet and air canada, offer their passengers the opportunity to check-in and print ... by train.  Some airlines, such as WestJet and Air Canada, offer their passengers the opportunity to check-in and print ...
Publication | 2007-01-02

Also search in...

Type

Sector

Published