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... processes the agency received nearly six times more air travel complaints during the peak travel season of late ... will be a deadline – normally 30 calendar days once the file is complete – by which the dispute must either be resolved or moved ...
Publication | 2017-03-09
... anyone who wants to submit a complaint regarding air travel or accessibility can do so using plain language, user-friendly ... appropriate way of dealing with a disagreement. once a file reaches adjudication, all the rules of natural justice and procedural ...
Speeches | 2017-05-18
air travel is still a sort of miracle. think about it: we can have breakfast in ... as individual passengers, we have little control over how it goes – we want to know that any problems will be dealt with promptly ...
Speeches | 2017-06-09
... business interests became more dependent on rail travel for supplies and markets, shippers began to complain about freight ... business interests became more dependent on rail travel for supplies and markets, shippers began to complain about freight ...
Publication | 2017-06-12
... in fall 2016, with a particular focus on the rights of air passengers. the results have been dramatic. between 2013 and 2015, the ... provide input on changes to rules and processes, and know how to turn to us if they require assistance. we believe that an effective ...
Speeches | 2017-08-29