Agency site

Displaying 21-30 of 52 items.
Transition book for the Chair and CEO 2021 - Agency overview
... complaints and applications, such as: air travel complaints – failure to apply tariffs [ 67.1 of the cta and section 113.1 of the air transportation regulations] reasonableness of air carrier tariff [ ...
Web page | 2021-09-27
Transition book for the Chair and CEO 2021 - Organizational structure and branch overview
... division): intake-triage intake and initial triage of new air travel complaints and mediation services determine jurisdiction ...
Web page | 2021-09-27
Transition book for the Chair and CEO 2021 - Other relevant information
... standards accessibility of non-national airports system air terminals: code of practice updated 2016 (initial publication 2013) ... (initial publication 2004) guidance training videos on how to assist persons with disabilities 2014 guidance best practices for ...
Web page | 2021-09-27
Briefing package - Standing Committee on Transport, Infrastructure and Communities - December 1, 2020
... through this turmoil, the cta has worked to protect air passengers. despite the fact that almost every cta employee has worked ... within airlines' control. no one realized at the time how important this gap was. no one foresaw mass, worldwide flight ... wording of each airline's applicable tariff. every refund complaint will be examined on its merits, taking the relevant tariff language ...
Web page | 2021-11-23
Departmental Results Report 2020-2021
... of the pandemic to ensure that they were able to adjust to travel restrictions. they also ensured that the air licences and permits, required for emergency repatriation flights to get ...
Publication | 2021-12-02
Annual Report 2020–2021
... all modes of transport under our jurisdiction, including air , and interprovincial and international passenger rail, bus, and ferry. ... of emotional support animals (esas) in travel , and,   how the atpdr should apply to smaller transportation service providers. the ...
Publication | 2021-12-06
Annual Report on the Administration of the Privacy Act for 2020-2021
... managers and employees training and awareness sessions on how to meet their obligations under the atia and the pa; developing policies, procedures and guidelines on how to enforce the atia and the pa, in accordance with the instructions ...
Publication | 2021-12-14
Annual Report on the Administration of the Access to Information Act for 2020-2021
... managers and employees training and awareness sessions on how to meet their obligations under the atia and the pa; developing policies, procedures and guidelines on how to enforce the atia and the pa, in accordance with the instructions ...
Publication | 2021-12-14
Departmental Plan 2022-2023
... network. it provides consumer protection for air passengers. in fulfilling these mandates, the cta is guided by its ... network. It provides consumer protection for air passengers. In fulfilling these mandates, the CTA is guided by its ...
Publication | 2022-03-02
Statement regarding the independence of the Canadian Transportation Agency
... quasi-judicial tribunal when deciding proceedings such as air travel or rail complaints . it acts as a regulatory body when making ...
Web page | 2025-03-17

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