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Contact an enforcement officer
If you are aware of any violation to the Canada Transportation Act or related regulations, or if you find an air fare advertisement does not comply with the all-inclusive air price advertising regulations, send an email to: OTC.conformite-compliance.CTA@otc-cta.gc.ca. You may also contact the...
Web page | 2016-09-22
Office of the Auditor General Report: TRAN – February 27, 2024
... committee on may 31, 2024 and may 31, 2025. Office of the Auditor General Report: TRAN – February 27, 2024 office of the auditor general report: tran – february 27, 2024 ...
Web page | 2024-06-11
Enforcement actions taken by the CTA's enforcement officers
  2019-2020 (year to date) 2018-2019 2017-2018 2016-2017 2015-2016 Notice of Violation - with Administrative Monetary Penalty 13 16 28 15 10 Total number of violations found Note 1 188 49 63 42...
Web page | 2020-01-08
Agency approved cost of capital rates for transportation of Western grain
... 0.00% 17.16% 11.37% Taux du capital approuvés par l' Office applicables au transport du grain de l'Ouest taux du capital approuvés par l' office applicables au transport du grain de l'ouest ...
Web page | 2024-04-26
Guideline on the Canadian Transportation Agency's Complaint Resolution Office air travel complaints process
this guideline sets out the complaint resolution office process for dealing with air travel complaints. This guideline sets out the Complaint Resolution Office process for dealing with air travel complaints. guideline on the ...
Web page | 2023-09-30
Inquiry Officer's Report - Sunwing Flights between April 14 and 18, 2018
Case no. 18-02263 October 25, 2018 Prepared by: Jean-Michel Gagnon Full Name INQUIRY INTO DELAYS, CANCELLATIONS, TARMAC DELAYS, AND LOST, DELAYED AND DAMAGED BAGGAGE AFFECTING ALL INTERNATIONAL SUNWING FLIGHTS SCHEDULED TO FLY TO OR FROM TORONTO LESTER B. PEARSON INTERNATIONAL AIRPORT OR...
Web page | 2018-10-22
CTA publishes Inquiry Officer's report into complaints that airlines did not respect communications obligations under the Air Passenger Protection Regulations
November 5, 2020 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (CTA) today published the Inquiry Officer's report on hundreds of complaints from air passengers alleging that airlines did not accurately communicate the reasons for flight delays or cancellations...
News | 2020-11-05
Inquiry Officer’s Report into complaints that airlines did not respect communications obligations under the Air Passenger Protection Regulations
Case No. 20-01590 September 30, 2020 Prepared by: Tom Oommen, Inquiry Officer Appointment of Inquiry Officer and Scope of the Inquiry Officer’s Report On February 13, 2020, the Canadian Transportation Agency (Agency) opened an inquiry into complaints from passengers alleging that air carriers...
Web page | 2020-11-05
Ministerial Inquiry into Allergies to Peanuts, Nuts and Sesame Seeds in Commercial Air Travel - Report of the Inquiry Officer
Executive summary Introduction and background The Canadian Transportation Agency (Agency) is an independent quasi-judicial tribunal of the Government of Canada. Part V of the Agency's enabling statute, the Canada Transportation Act, S.C., 1996, c. 10 (CTA), contains accessible transportation...
Publication | 2016-06-15
The Canadian Transportation Agency issues administrative monetary penalty to WestJet for violations of the Accessible Transportation for Persons with Disabilities Regulations
... before the transportation appeal tribunal of canada. L' Office des transports du Canada impose une sanction administrative ... les transports accessibles aux personnes handicapées l' office des transports du canada impose une sanction administrative ...
News | 2024-04-10

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