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Table of contents
Introduction
Key Issue Scripts
Data
CTA Organizational Information
Additional Information
In this section
APPR vs EU vs US obligations table
Statement on Compliance and Enforcement Policy
AMP Scheme
Process of Investigation
Q and A...
Web page | 2023-09-15
... of your case guideline on the cta's complaint resolution office air travel complaints process air travel complaint decisions and ... of your case Guideline on the CTA's Complaint Resolution Office air travel complaints process Air travel complaint decisions and ...
Web page | 2023-09-30
office of the commissioner of official languages
Office of the Commissioner of Official Languages
air travel complaints ...
Web page | 2025-05-31
The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air travel complaints, including active complaints that have already been...
Web page | 2023-09-30
response to audits conducted by the office of the auditor general of canada (including audits conducted by the ... development)
Response to audits conducted by the Office of the Auditor General of Canada (including audits conducted by the ...
Web page | 2023-11-09
have led to the establishment of a new dispute resolution office dedicated to addressing air travel complaints. it is projected by the ... full-time equivalent positions, without compromising the office's capacity to process air travel complaints. to reduce expenditures on ...
Web page | 2024-02-29
Note
On April 2, 2024, certain changes were brought to the Compliance and Enforcement Policy:
The severity levels for some Air Passenger Protection Regulation (APPR) provisions have been adjusted;
The same amounts for "per passenger" and "per event" will apply in the calculation of...
Web page | 2024-05-03
... - accessible transportation for persons with disabilities office of the auditor general report update summary of findings action plan ... - Accessible transportation for persons with disabilities Office of the Auditor General report Update Summary of Findings Action Plan ...
Web page | 2024-06-11
Standing Committee on Transport, Infrastructure and Communities (TRAN) – February 27, 2024: Meeting Details
Table of contents
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Opening remarks from Ms. France Pégeot (Chair and Chief Executive Officer, Canadian Transportation Agency)
Good morning Chair and Committee...
Web page | 2024-06-11
... was launched in response to a recommendation from the office of the auditor general's (oag). the pilot is focused on travellers who ... was launched in response to a recommendation from the Office of the Auditor General's (OAG). The pilot is focused on travellers who ...
Web page | 2024-06-11
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