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Displaying 1-10 of 15 items.
... concerning the level of accessibility in modes of transportation under federal jurisdiction (see reference information ); ... regarding their rights and responsibilities; and resolving complaints on a case-by-case basis using an approach that is consistent with ...
Publication | 2023-05-05
... how persons with disabilities can submit accessibility complaints about transportation services . there is also an accessible transportation complaints help line . the cta has also ...
Publication | 2023-12-28
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Introduction
The Access to Information Act (ATIA), enacted in 1983, grants Canadian citizens, permanent residents and any person or corporation present in Canada the right to access the records of federal institutions subject to the ATIA. This right enables...
Publication | 2023-10-18
... resulted in the cta receiving record volumes of consumer complaints . through innovation and process improvements, over the last year, ... in its efforts to increase accessibility in canada's transportation system by working with persons with disabilities and the ...
Publication | 2023-03-09
includes the national transportation policy, which states that competition and market forces are ... protect the human right of persons with disabilities to an accessible transportation network. to provide consumer protection for ... rendering decisions and orders related to formal complaints or applications, authorizing the construction of railways.
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Publication | 2023-10-17
... regulated industries – has commenced, leading to the publication of the first wave of plans. these plans will be useful tools to ... a culture of respect and inclusiveness. the agency's newly accessible office was officially inaugurated in january 2023, and since then, ...
Publication | 2023-11-09
the cta continues to see an upward trend in its incoming complaints volumes – between the start of 2022-2023 and the end of december ... and delays seen in canada's largest airports as transportation service providers are navigating through challenges ...
Publication | 2023-03-01
... canada the opportunity to rethink the federal public service work model. the government of canada has chosen a common hybrid work ... work more effectively on complex atia and pa requests and complaints . the legal services division supports the needs of atip ...
Publication | 2023-10-18
includes the national transportation policy, which states that competition and market forces are ... the rights and responsibilities of transportation service providers and users and that level the playing field among ... protect the human right of persons with disabilities to an accessible transportation network. further information on the cta’s ...
Publication | 2023-11-30
... should not be permitted, and that refunds should be more accessible (e.g., at customer service counters, instead of a customer service phone line, which can ...
Publication | 2023-11-15
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