Agency site
Displaying 21-30 of 33 items.
the cta continues to see an upward trend in its incoming complaints volumes – between the start of 2022-2023 and the end of december ... and delays seen in canada's largest airports as transportation service providers are navigating through challenges ...
Publication | 2023-03-01
... canada the opportunity to rethink the federal public service work model. the government of canada has chosen a common hybrid work ... work more effectively on complex atia and pa requests and complaints . the legal services division supports the needs of atip ...
Publication | 2023-10-18
... with mobility aids and other assistive devices: a guide accessible transportation take charge of your travel: a guide for travellers with ...
Web page | 2023-05-05
includes the national transportation policy, which states that competition and market forces are ... the rights and responsibilities of transportation service providers and users and that level the playing field among ... protect the human right of persons with disabilities to an accessible transportation network. further information on the cta’s ...
Publication | 2023-11-30
... should not be permitted, and that refunds should be more accessible (e.g., at customer service counters, instead of a customer service phone line, which can ...
Publication | 2023-11-15
... are listed below. this is not an exhaustive list. air transportation mediation is available to resolve disputes over issues such ... the railway for the owner’s enjoyment of the land. accessible transportation mediation is available to parties in an ...
Publication | 2023-09-30
... at no extra charge; proximity should be age-dependent. complaints processes should be simple, clear and consistent and there should ... at no extra charge; proximity should be age-dependent. Complaints processes should be simple, clear and consistent and there should ...
Web page | 2023-01-11
the canadian transportation agency (agency) is an independent, quasi-judicial tribunal and ... the human right of persons with disabilities to an accessible transportation network. it provides consumer protection ... the human right of persons with disabilities to an accessible transportation network. It provides consumer protection ...
Publication | 2023-08-30
the canadian transportation agency (agency) is an independent regulator and quasi-judicial tribunal that regulates over 1,500 service providers in the air, rail, marine and interprovincial bus sectors. using a ...
Web page | 2023-06-06
... the ability to make a complaint to the canadian transportation agency. minimum levels of compensation airlines are required ... offer alternate travel arrangements in the same class of service and using a reasonable route. the airline must rebook the passenger ...
Web page | 2023-01-11