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Proposed Regulations Amending the Air Passenger Protection Regulations
The Proposed Regulations Amending the Air Passenger Protection Regulations, which would provide new refund requirements, are now published in Part I of the Canada Gazette for public review and comment. These proposed regulations, that would apply to all future flights to, from and within Canada...
Consultation | 2020-12-21
Consultation paper: Development of new airline refund requirements
Introduction The COVID-19 pandemic – and the global collapse of air travel that resulted in mass flight cancellations – have highlighted a gap in Canada's air passenger protection framework: the absence of a requirement for airlines to refund tickets when flights are cancelled, or where there is a...
Web page | 2020-12-21
FAQs - Consultation on new refund requirements
Q1- Why is the CTA holding this consultation? The COVID-19 pandemic – and the global collapse of air travel that resulted in mass flight cancellations – have highlighted a gap in Canada's air passenger protection framework. The Canadian Transportation Agency (CTA) now has the authority, through a...
Web page | 2020-12-21
Application of the Air Passenger Protection Regulations: A Guide
Read the pdf (446 KB) Air Passenger Protection Know your rights How to file a complaint 1. Purpose This is a guide explaining the types of flights to which the Air Passenger Protection Regulations (APPR) apply. It discusses: the scope of the APPR...
Publication | 2021-01-22
Archived - Communicating Key Information to Passengers: A Guide
This guide has been archived. Please see the updated version of Communicating Key Information to Passengers: A Guide 1. Purpose Clear and timely communication of accurate information to passengers, including in cases of flight disruptions, is critical to ensuring a positive passenger...
Publication | 2021-01-22
Seating of Children with an Accompanying Passenger on an Airplane: A Guide
Air Passenger Protection Know your rights How to file a complaint 1. Introduction This guide explains the steps airlines operating to, from and within Canada must take to help seat children under the age of 14 close to their parent, guardian or tutor (...
Publication | 2021-01-22
Requests for Temporary Adjustments to the Air Passenger Protection Regulations: Submissions
Disclaimers Third-party information liability disclaimer Some of the information on this web page has been provided by external sources. The Agency is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Content provided by external...
Web page | 2021-01-22
Sample tariff — containing rules applicable to scheduled services for the transportation of passengers and their baggage between points in Canada and points inside and outside Canada
... rate published each tuesday in the wall street journa l under the heading foreign exchange. this rate will be applicable from ... captioning and audio descriptions; note to carrier: (l) above is required to be added by any canadian large carrier atpdr using ...
Publication | 2022-09-08
How the CTA will be processing refund-related complaints resulting from the pandemic
Updated -  Financial support announced for Air Canada, Air Transat, Sunwing and Porter As a condition of the financial support announced by the Government of Canada on April 12 to Air Canada, and subsequently to Air Transat on April 29, to Sunwing on June 25, and to Porter on June 30, the...
News | 2021-07-13
Liability Insurance Requirements for Wet-Lease and Code-Share Arrangements: A Guide
Read the pdf (420 KB) 1. Introduction All airlines licensed by the Canadian Transportation Agency (CTA) that offer service to, from, or within Canada, must have the appropriate liability insurance to cover claims from injuries, death, and damage...
Publication | 2021-06-18

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