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... to provide passengers with information on the applicable standards of treatment and compensation. they also have to tell passengers ... offer alternate travel arrangements in the same class of service and using a reasonable route. the airline must rebook the passenger ...
Web page | 2023-01-11
... law states that the regulations should prescribe minimum standards of treatment. for several (flight delays, cancellations and denied ... law states that the regulations should prescribe minimum standards of treatment. For several (flight delays, cancellations and denied ...
Web page | 2023-01-11
1. Purpose
(1) This guideline sets out the Complaint Resolution Office process for dealing with air travel complaints.
(2) It provides instructions for passengers and airlines on the steps in the process, how they can participate and the deadlines that apply.
(3) This guideline applies to all...
Web page | 2023-09-30