Agency site
Displaying 11-17 of 17 items.
... law states that the regulations should prescribe minimum standards of treatment. for several (flight delays, cancellations and denied ... law states that the regulations should prescribe minimum standards of treatment. For several (flight delays, cancellations and denied ...
Web page | 2023-01-11
q. the cta isn't meeting its own service standards : why not, and what are you doing to fix this?
Q. The CTA isn't meeting its own service standards : why not, and what are you doing to fix this?
...
Web page | 2023-05-11
... have a high economic impact, for example level of service related disputes between railways and shippers. the changes would ... have a high economic impact, for example level of service related disputes between railways and shippers. The changes would ...
Web page | 2023-09-15
1. Purpose
(1) This guideline sets out the Complaint Resolution Office process for dealing with air travel complaints.
(2) It provides instructions for passengers and airlines on the steps in the process, how they can participate and the deadlines that apply.
(3) This guideline applies to all...
Web page | 2023-09-30
... more quickly. 70% of our cases are being issued within our service standard of 85 days this year, which is a significant improvement ... more quickly. 70% of our cases are being issued within our service standard of 85 days this year, which is a significant improvement ...
Web page | 2023-09-15
Background
Opening Remarks from Tom Oommen, DG Analysis & Outreach, Canadian Transportation Agency
Chair, I would like to thank the Committee for the invitation to appear today.
As you noted, I am accompanied by my colleague, Michelle Greenshields, Director General for Disputer...
Web page | 2023-03-15
... and quasi-judicial tribunal that regulates over 1,500 service providers in the air, rail, marine and interprovincial bus sectors. ... and quasi-judicial tribunal that regulates over 1,500 service providers in the air, rail, marine and interprovincial bus sectors. ...
Web page | 2023-06-06