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Accessibility Help Line
Have questions relating to accessible transportation?
Need help filing an accessibility complaint?
1-844-943-0273
Contact us Monday to Friday, 8 a.m. to 5 p.m. EST.
TTY: 1-800-669-5575
ASL version of Accessibility Help Line of Accessibility...
Web page | 2026-02-13
Note
On April 1, 2026, the methodology for calculating Administrative Monetary Penalties was amended.
On this page
1. Context
2. Scope and Objective
3. Guiding Principles
4. Roles and Responsibilities
Designated Enforcement Officers
Compliance Officers, Compliance...
Web page | 2026-04-01
Note
On April 1, 2026, the methodology for calculating Administrative Monetary Penalties was amended.
On this page
Enforcement actions
Severity Levels
Administrative Monetary Penalties (various maximum penalty amounts up to $25,000)
Corporations
Individuals...
Web page | 2026-04-01
Read the PDF version (321 KB)
Watch the ASL videos
1. Purpose
ASL version of Chapter 1. Purpose
Continue to the next video: Chapter 2. What is considered to be a service dog
This guide provides information for air carriers and federal passenger...
Publication | 2026-04-20
Amount of compensation the CTA can award for accessibility-related complaints
Domestic flights
In the context of an accessibility complaint, the Canadian Transportation Agency (CTA) may award compensation for pain and suffering and compensation if an undue barrier or contravention of an...
Web page | 2026-03-03
Note: this section is about the accessibility of CTA as an organization. This section is not about regulating accessibility and transportation, which is one of CTA’s mandates.
The CTA is committed to advancing accessibility and making it a priority in the delivery of our services. We put this...
Web page | 2026-01-06
Read the pdf (447 KB)
Part 1 – Introduction
1.1 Canadian Transportation Agency Mandate
Coasting trade refers to any commercial marine activity within Canadian waters. The Coasting Trade Act (the Act) supports Canadian marine interests by reserving the coasting trade of Canada to Canadian...
Publication | 2026-01-07
On this page
Background
How to Participate
Confidential Information
Reference materials
Initial public submissions
Background
On October 9, 2025, the Federal Court of Appeal (FCA) issued its decision in Canadian National Railway v Canadian Transportation Agency, 2025 FCA 184,...
Consultation | 2026-04-21
The Canadian Transportation Agency’s accessibility plans are published every three years and set out our strategic commitments, priorities, and actions to identify, remove, and prevent barriers, while supporting continuous improvement in accessibility over time.
Accessibility plan 2026-2028...
Web page | 2026-01-06
January 13, 2025 – Gatineau, QC – The Canadian Transportation Agency (CTA) reminds air travellers with severe allergies of their rights under the Accessible transportation for persons with disabilities regulations (ATPDR).
These regulations ensure that individuals whose allergies constitute a...
News | 2026-01-13