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FAQs: Air passenger protection regulations
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022. Background Q1. Why has the Canadian Transportation Agency (CTA) developed...
Web page | 2023-01-11
2017-2018 Annual Report on the Administration of the Access to Information Act
Introduction The Access to Information Act (Act) was proclaimed on July 1, 1983. It grants all Canadian citizens and permanent residents the right to examine or receive copies of records under the control of a federal government institution, subject to limited and specific circumstances....
Publication | 2018-08-29
2017-2018 Annual Report on the Administration of the Privacy Act
Introduction The Privacy Act (Act), proclaimed in 1983, protects the privacy of individuals who are Canadian citizens or permanent residents with respect to personal information about themselves held by the Canadian government. The Act provides individuals with the right to access their...
Publication | 2018-08-29
Quarterly Financial Report for the quarter ended June 30, 2018
Management Statement for the Quarter Ending June 30, 2018 1. Introduction This quarterly financial report has been prepared by management as required by section 65.1 of the Financial Administration Act and in the form and manner prescribed by the Treasury Board under the Treasury Board Directive...
Publication | 2018-08-30
Compliance Report: Vancouver International Airport
Background The Canadian Transportation Agency (Agency) is responsible for ensuring that undue obstacles to the mobility of persons with disabilities are removed from air and federal rail, ferry and bus services and facilities. It seeks to remove these obstacles by: administering regulations and...
Publication | 2018-09-17
Air passenger protection public consultation - Written submissions
DISCLAIMERS Third-party information liability disclaimer Some of the information on this web page has been provided by external sources. The Agency is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Content provided by external...
Web page | 2018-09-26
Air Passenger Protection Regulations Consultations - What We Heard
Air passengerprotection public consultations What we heard Download PDF Table of Contents Introduction Consultation Overview Key Themes Airline's Obligation to Communicate Clearly Flights Delays and Cancellations...
Publication | 2018-10-15
CTA releases What We Heard Report summarizing its air passenger protection consultations
Gatineau, Quebec – October 16, 2018 – The Canadian transportation Agency (CTA) today released its What We Heard Report, summarizing the input it received from Canadians over the course of its national consultations on new air passenger protection regulations. The three-month consultation process...
News | 2018-10-15
Inquiry Officer's Report - Sunwing Flights between April 14 and 18, 2018
Case no. 18-02263 October 25, 2018 Prepared by: Jean-Michel Gagnon Full Name INQUIRY INTO DELAYS, CANCELLATIONS, TARMAC DELAYS, AND LOST, DELAYED AND DAMAGED BAGGAGE AFFECTING ALL INTERNATIONAL SUNWING FLIGHTS SCHEDULED TO FLY TO OR FROM TORONTO LESTER B. PEARSON INTERNATIONAL AIRPORT OR...
Web page | 2018-10-22
Remarks from Chair and CEO, Scott Streiner, to the Standing Committee on Human Resources, Skills and Social Development and the Status of Persons with Disabilities, October 22, 2018
Check against delivery It's a pleasure to be here today to provide an overview of the Canadian Transportation Agency's (CTA) accessibility-related responsibilities and activities as part of the committee's hearings into Bill C-81, the proposed Accessible Canada Act. The CTA has been around since...
Speeches | 2018-10-23

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