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Highlights of Proposed Airline Refund Requirements
Introduction The COVID-19 pandemic and subsequent collapse of global air travel has revealed a gap in Canada's air passenger protection framework that affects passengers whose flights are delayed or cancelled due to situations outside the airline's control. The Minister of Transport issued a...
Web page | 2021-07-02
Proposed new refund requirements open for public review and comment
July 2, 2021 – Gatineau, Quebec – The Canadian Transportation Agency The Canadian Transportation Agency (CTA) today announced that its proposed Regulations Amending the Air Passenger Protection Regulations, which would provide new refund requirements, are now published in Part I of the Canada...
News | 2021-07-02
Consultation on new refund requirements – written submissions
Disclaimers Third-party information liability disclaimer Some of the information on this web page has been provided by external sources. The Agency is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Content provided by external...
Web page | 2021-07-02
Liability Insurance Requirements for Wet-Lease and Code-Share Arrangements: A Guide
Read the pdf (420 KB) 1. Introduction All airlines licensed by the Canadian Transportation Agency (CTA) that offer service to, from, or within Canada, must have the appropriate liability insurance to cover claims from injuries, death, and damage...
Publication | 2021-06-18
Code-share arrangements: A Guide
Read the pdf (403 KB) Disclaimer: This is not a legal document. The explanations and definitions it provides are for general guidance purposes only. Code-share requirements are set out in the Canada Transportation Act, section 60; the Air...
Publication | 2021-06-18
Applying for Wet-Lease Approval: A Guide
Read the pdf (494 KB) Disclaimer: This is not a legal document. The explanations and definitions it provides are for general guidance purposes only. Wet-leasing requirements are set out in the Canada Transportation Act, section 60; the Air Transportation Regulations (ATR), sections 8.2...
Publication | 2021-06-18
Winnipeg Airports Authority
Note: Subject to a Compliance Agreement (A) On or about February 27, 2020, the Winnipeg Airports Authority failed to ensure that all their employees and contractors who are required by the Personnel Training for the Assistance of Persons with Disabilities Regulations to receive training completed...
Enforcement Actions | 2021-02-12
Archived - Communicating Key Information to Passengers: A Guide
This guide has been archived. Please see the updated version of Communicating Key Information to Passengers: A Guide 1. Purpose Clear and timely communication of accurate information to passengers, including in cases of flight disruptions, is critical to ensuring a positive passenger...
Publication | 2021-01-22
Baggage Requirements for Domestic Services: A Guide
Read the pdf (392 KB) Watch the ASL videos 1. Purpose ASL version of this chapter Continue to next video   This guide explains what airlines must do to meet baggage requirements for domestic services. In particular, it explains that under the Air...
Publication | 2021-01-22
Tarmac Delay Standards of Treatment and Disembarkation: A Guide
Read the pdf (410 KB) Air Passenger Protection Know your rights How to file a complaint 1. Purpose This is a guide explaining passenger rights and airline obligations during a tarmac delay. These apply to flights to, from and within Canada, including...
Publication | 2021-01-22

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