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May 13, 2024 – Gatineau, QC – Canadian Transportation Agency
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Administrative monetary penalty - WestJet- $142,500 - Issuance: May 7, 2024
Enforcing Compliance – enforcement actions and types of violations
Compliance and Enforcement Policy...
News | 2024-05-13
(A) On or about October 5, 2023, WestJet failed to ensure a member of personnel who may be required to interact with the public or to participate in making decisions or in developing policies or procedures in relation to the requirements of these Regulations, received training that provides an...
Enforcement Actions | 2024-05-09
List of Arbitrators call out
The Canadian Transportation Agency is expanding its List of Arbitrators (List). As required by subsections 169(1) and 169.42(1) of the Canada Transportation Act, we periodically consult on the List’s composition and make revisions.
With the help of the ADR...
Web page | 2024-05-08
(1) On or about March 12, 2024, the Edmonton Regional Airports Authority failed to identify, by tactile and Braille signage, the designated area for service dogs to relieve themselves located in the public area of the terminal (north of Door 1, Arrivals level), thereby contravening paragraph 227(1...
Enforcement Actions | 2024-05-06
Note
On April 2, 2024, certain changes were brought to the Compliance and Enforcement Policy:
The severity levels for some Air Passenger Protection Regulation (APPR) provisions have been adjusted;
The same amounts for "per passenger" and "per event" will apply in the calculation of...
Web page | 2024-05-03
April 30, 2024 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency (CTA) published today the decisions issued by Complaint Resolution Officers for eligible air travel complaints processed since September 30, 2023. This list of decisions will be updated quarterly...
News | 2024-04-30
Context
The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2024-04-30
April 29, 2024 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency (CTA) has announced its determination of the Volume-Related Composite Price Index (VRCPI) for the Canadian National Railway Company (CN) at 1.9281 and the Canadian Pacific Kansas City (CPKC) at 1....
News | 2024-04-29
The Agency determines the cost of capital rates to be used for the development of the Volume-Related Composite Price Index, under subsection 151(1) of the Canada Transportation Act.
The rates are approved each year in March for the upcoming crop year (August 1 - July 31).
Canadian National...
Web page | 2024-04-26
Each year, prescribed railways use the Agency’s Uniform Classification of Accounts and Related Railway Records to report their operating expenses, revenues and other statistics to the Agency, Transport Canada and Statistics Canada.
The Agency uses this information, along with its amortization and...
Web page | 2024-04-26