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Note
On April 2, 2024, certain changes were brought to the Compliance and Enforcement Policy:
The severity levels for some Air Passenger Protection Regulation (APPR) provisions have been adjusted;
The same amounts for "per passenger" and "per event" will apply in the calculation of...
Web page | 2024-04-02
A departmental plan describes a department’s priorities, plans and associated costs for the upcoming three fiscal years.
Vision, mission, raison d’etre and operating context
Minister’s mandate letter
Read the full departmental plan.
Key priorities
To deliver on its core mandates, the CTA is...
Web page | 2024-02-29
Context
The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2024-02-01
Note: this section is about the accessibility of CTA as an organization. This section is not about regulating accessibility and transportation, which is one of CTA’s mandates.
The CTA is committed to advancing accessibility and making it a priority in the delivery of our services. We put this...
Web page | 2023-12-28
These are the completed maximum revenue entitlement (MRE) statistics for CN and CPKC since the introduction of the program in 2000-01. For current information, see Agency decisions related to the maximum revenue entitlement.
To learn how the maximum revenue entitlement is calculated, see The...
Web page | 2023-12-21
The Canadian Transportation Agency (CTA) is an independent regulator and quasi-judicial tribunal which contributes to a competitive, economic, efficient and accessible national transportation system. It operates within the context of the very large and complex Canadian transportation system.
The...
Web page | 2023-12-21
The Canadian Transportation Agency (CTA) helps to ensure that the national transportation system runs efficiently and smoothly, providing consumer protection for air passengers, and protecting the human rights of persons with disabilities to an accessible transportation network.
Contact...
Web page | 2023-12-21
The Agency monitors rail performance and service issues using publicly available data.
This includes:
CN rail volumes and CPKC rail volumes.
Volume variance across Canada, the US, and Mexico.
Grain service and volume data through the Grain Monitoring Program (GMP) reports.
Additional...
Web page | 2023-12-21
Our Code of Values and Ethics outlines the core values and expected behaviours that guide us in all activities related to our professional duties.
Text equivalent: Our guiding values
Our guiding values:
Respect for democracy
We uphold Canadian parliamentary democracy and promote...
Web page | 2023-12-20
The Canadian Transportation Agency (CTA) is an independent regulator and quasi-judicial tribunal with the powers of a superior court. It operates within the context of the very large and complex Canadian transportation system.
The Canada Transportation Act includes the National Transportation...
Web page | 2023-12-20
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