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(1) On or about December 3, 2022, at Victoria International Airport, WestJet refused to accept the mobility aid of a person with a disability (HPFMQQ) who needed the mobility aid during travel on flight WS3260, thereby contravening subsection 40(1) of the Accessible Transportation for Persons with...
Enforcement Actions | 2023-08-03
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing Flair Airlines Ltd. has committed 6 violations of failing to refund the cost of additional services purchased by passengers (K625NX), (...
Enforcement Actions | 2023-07-31
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing Delta Air Lines, Inc. has committed 7 violations of failing to make available, in simple, clear and concise language, on a document on...
Enforcement Actions | 2023-07-21
(A) On or about July 17, 2023, at Calgary International Airport (CYYC), WestJet failed to provide the passengers, by means of audible announcements, the reason for the delay for flight number WS3008, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations (APPR).
Enforcement Actions | 2023-07-17
(1) On or about May 15, 2023, 1263343 Alberta Inc. failed to make available, in simple, clear and concise language, on a digital platform that it uses to sell tickets (www.flylynx.com), its terms and conditions referred to in paragraphs 5(1)(a) and 5(1)(c) of the Air Passenger Protection...
Enforcement Actions | 2023-07-12
(1) On or about June 29, 2022, Air Canada failed to provide passenger (48TBKE), affected by the delay of flight AC94 scheduled to depart on June 29, 2022, the reason for the delay using the available communication method for which she had indicated a preference, including a method that is...
Enforcement Actions | 2023-06-29
(1) On or about June 29, 2023, Golden West Airlines, LLC operated an air service using a Gulfstream type aircraft bearing registration N186CW from San Francisco, California, United States (KSFO) and Vancouver, British Columbia, Canada (CYVR) without holding a licence issued under Part II of the...
Enforcement Actions | 2023-06-29
(A) On or about February 25, 2023, at Montréal-Trudeau International Airport (CYUL), Air Canada failed to provide the passengers, by means of the audible announcement made at 10:23, the reason for the delay for flight number AC944, thereby contravening subsection 13(4) of the Air Passenger...
Enforcement Actions | 2023-06-28
(A) On or about December 16, 2022, Porter Airlines Inc. on its website (www.flyporter.com) sold, caused to be sold or publicly offered for sale in Canada an air service using large aircraft without holding a licence issued under Part II of the Canada Transportation Act in respect of that service ,...
Enforcement Actions | 2023-06-22
(A) On or about May 8, 2023, Aerovias del Continente Americano S.A. advertised the price of an air service on their website (www.avianca.com) without including the total price, expressed in Canadian Dollars, that must be paid to the advertiser to obtain the air service, thereby contravening...
Enforcement Actions | 2023-06-19