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Plain language Summary
A plain language summary of the Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations: A Guide on Accessibility Plans is available.
Introduction
An accessibility plan is a plan that sets out a...
Publication | 2021-12-22
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Plain language Summary
A plain language summary of the Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations: A Guide on Progress Reports is available.
Introduction
A progress report provides updates on the implementation of a...
Publication | 2021-12-22
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Plain language Summary
A plain language summary of the Accessible Canada Act and Accessible Transportation Planning and Reporting Regulations: A Guide on Feedback Processes is available.
Introduction
The purpose of this guide is to explain transportation service...
Publication | 2021-12-22
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Introduction
The Privacy Act (PA), enacted in 1983, imposes obligations on federal institutions to ensure that privacy rights of individuals are respected. The PA grants Canadian citizens, permanent residents and persons present in Canada the right to access their...
Publication | 2021-12-14
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Introduction
The Access to Information Act (ATIA), enacted in 1983, grants Canadian citizens, permanent residents and any person or corporation present in Canada the right to access the records of federal institutions subject to the ATIA. This right enables...
Publication | 2021-12-14
Canadian
Transportation
Agency
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Table of contents
Message from the Chair and CEO
About the CTA
Pandemic impacts trends
Providing consumer protection for air passengers
Protecting the fundamental right of...
Publication | 2021-12-06
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Message from the Chair and Chief Executive Officer
On June 1, 2021, I was appointed Chair and CEO of the Canadian Transportation Agency (CTA). I feel honoured to head this national institution given its history and the essential role it plays in the transportation...
Publication | 2021-12-02
Management Statement for the Quarter Ending September 30, 2021
1. Introduction
This quarterly financial report has been prepared by management as required by section 65.1 of the Financial Administration Act and in the form and manner prescribed by the Treasury Board under the Treasury Board...
Publication | 2021-11-30
Airport congestion and flight issues
What passengers need to know about delays, cancellations and missing baggage
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Air Passenger Protection
Know your rights
How to file a complaint
1. Purpose
Clear and timely communication...
Publication | 2021-11-17
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022.
Airport congestion and flight issues
What passengers need to know about...
Publication | 2021-11-17
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